Elmwood Park, NJ30+ days ago
Key Responsibilities Respond to customer inquiries via phone, email, and live chat Help users navigate the Client platform and complete their estate planning documents Explain the document creation process in a clear and easy-to-understand way Assist customers with account issues such as login problems, document downloads, or payment questions Escalate complex technical or product questions to the appropriate internal team Document customer interactions in our CRM system Identify common customer questions and help improve support resources and FAQs Provide feedback to the product and development teams based on customer experiences Help contribute to building a best-in-class customer support experience Qualifications Preferred but not required: Prior customer support or customer service experience Experience working in technology platforms, SaaS, or online services Strong candidates will have: Excellent communication and interpersonal skills Strong problem-solving ability Comfort speaking with customers via phone, email, and chat Ability to explain complex topics in simple language Strong organizational and multitasking skills A positive attitude and willingness to learn Interest in working at a growing startup with career advancement opportunities Who Thrives at Client The people who succeed in this role tend to be: Naturally curious and eager to learn Comfortable taking initiative and solving problems independently Strong communicators who genuinely enProduct helping people Interested in growing with a company and taking on more responsibility over time Excited about working in a fast-growing startup environment If you enProduct helping people and growing your career alongside a company, youll likely thrive here. Title: Customer Support Specialist Job Type: Full-Time Salary: $50,000 $75,000 per year (depending on experience) Location: In-person, 5 days per week Elmwood Park, NJ ***Hybrid is a possibility after 6 months*** About Client Client is a fast-growing technology company focused on making estate planning simple, affordable, and accessible for everyone.