Key Responsibilities: Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Diagnose and troubleshoot technical issues related to software, hardware, and network systems Document all customer interactions and technical issues accurately in the support database Provide clear instructions and guidance to customers to resolve their technical problems Escalate unresolved or complex issues to the appropriate internal teams as necessary Follow up with customers to ensure their technical issues have been resolved satisfactorily Stay updated with product knowledge, software updates, and industry best practices to provide accurate support Requirements: Requirements Proven experience in a technical support or customer service role Strong knowledge of computer systems, mobile devices, and other tech products Excellent verbal and written communication skills Ability to diagnose and troubleshoot basic technical issues Patience and a customer-oriented attitude Strong problem-solving and analytical skills Ability to work flexible hours, including evenings and weekends if required This is a remote position. As a Technical Support Representative, you will support a wide range of products and services, helping customers navigate software, hardware, and network-related challenges.