Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

UNKNOWN

ADAPTED_NOW

Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.

HOUR

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite  in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!What You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll<ul><li>Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.</li><li>Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.</li><li> Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.</li><li>Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.</li><li> Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.</li><li>Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.</li><li>Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.</li><li>Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate</li></ul>What You Bring to the Role<ul><li>High school diploma or equivalent</li><li>6 months or more of customer service and call center experience</li><li>Understanding, interpreting, and manipulating data for reporting</li></ul>What You Can Expect<ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encourage</li><li> A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit <div>https://www.ttecjobs.com/en/us-employee-benefits</div> for more information. Use if Non US based role: Visit <div>https://mybenefits.ttec.com/</div> for more information.</li></ul>The anticipated range is $14 hourly. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Quality Assurance Specialist

Administrative Skills

Analysis Skills

Auditing

Calibration

Call Centers

Career Development

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Analysis

Diversity

Documentation

Documentation Standards

Logistics

Maintenance Services

Online Chat

Operational Audit

Operations Processes

Performance Metrics

Project/Program Coordination

Quality Assurance

Quality Management

Reporting Skills

Scripting (Scripting Languages)

Service Delivery

Short Messaging Service (SMS)

Spreadsheets

Standard Operating Procedures (SOP)

Standards Development

Transponder

Video Chat

TTEC Holdings

MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure. POSITION SUMMARY: Marathon Petroleum Company LP, a recognized leader in the energy industry, is accepting applications for a Lab Tester position in its Ohio Refining Division's Laboratory Department at the Canton, Ohio Refinery.

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. POSITION SUMMARY: Marathon Petroleum Company LP, a recognized leader in the energy industry, is accepting applications for a Lab Tester position in its Ohio Refining Division's Laboratory Department at the Canton, Ohio Refinery. This position offers immediate responsibility and a generous benefits package. This position is unionized and follows an 8-hour rotating shift schedule. Overtime may be required as conditions warrant. KEY RESPONSIBILITIES: + Perform multiple analytical tests at the same time with strict adherence to procedures. + Provide quality control analyses on all intermediate streams and finished products of the refinery with high accuracy as well as technical support to the process. + Perform routine calibration and maintenance of equipment. + Initiate certificates of analysis according to product specification requirements. EDUCATION AND EXPERIENCE: + Bachelor of Science Degree in Chemistry OR an equivalent 4-year science degree with at least 16 hours of Chemistry is required. + A valid driver's license is required. + Excellent analytical and problem-solving skills with strong mechanical aptitude, organization skills, verbal and written communication skills are required. + Prior lab experience in petroleum applications is preferred. + Experience with gas chromatography and wet chemistry is preferred. + Experience with Microsoft Office applications and LIMS is preferred. PHYSICAL REQUIREMENTS: + Must be able to lift up to 50 lbs. As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Canton, Ohio Additional locations: Job Requisition ID: 00018093 Location Address: 2408 Gambrinus Ave SW Education: Employee Group: Full time Employee Subgroup: Regular Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (https://marathonpetroleum.brandextract.com/staged/marathonpetroleum.com/content/documents/Jobs_/Department_of_Labor_EEOC_.pdf) . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.

Marathon Petroleum Corporation

Laboratory Tester

The ideal candidate should have a solid understanding of SAP ERP functionalities, experience in troubleshooting defects, solid understanding of software testing principles, experience with application testing processes, and familiarity with the testing tools Azure DevOps and WorkSoft. Help train users on testing tools Azure DevOps and WorkSoft and the SAP testing methodologies, facilitating knowledge transfer within the SAP test team.

Job Title : SAP Automation Tester Location : Cleveland, OH (Onsite) Type : Fulltime Position Position Summary: Customer is seeking an SAP Testing and Quality Assurance Analyst to assist in the execution and management of testing activities for our SAP application. The ideal candidate should have a solid understanding of SAP ERP functionalities, experience in troubleshooting defects, solid understanding of software testing principles, experience with application testing processes, and familiarity with the testing tools Azure DevOps and WorkSoft. This individual will be responsible for supporting the testing efforts across SAP application, ensuring test scripts meet business requirements, and executing defect management within Azure DevOps Test Plan feature. Job Responsibilities:<ul><li> Assist in the execution of application testing within the SAP ERP environment, including functional, regression, and user acceptance testing.</li><li> Collaborate with the SAP testing team/business process team to define and document test cases, ensuring alignment with business requirements and objectives. Any new test cases that need to be created, needs to be tracked.</li><li> Troubleshoot defects identified during testing, assigning severity and priority levels based on impact and urgency. This would require some base knowledge of SAP functionality.</li><li> Create and maintain testing documentation, including test plans, test scripts, and defect logs.</li><li> Execute defect management processes within Azure DevOps Test Plan, including logging defects, tracking their status, and ensuring timely resolution.</li><li> Communicate effectively with developers, project managers, and stakeholders to report on testing progress and issues.</li><li> Participate in the analysis of test results and assist in troubleshooting test execution, providing feedback to improve application quality.</li><li> Help train users on testing tools Azure DevOps and WorkSoft and the SAP testing methodologies, facilitating knowledge transfer within the SAP test team.</li><li> Monitor and track testing metrics</li><li> Assist in running test automation within WorkSoft to enhance testing efficiency and coverage.</li><li> Work with the business process team to identify scenarios, develop test automation scripts, and track coverage for scripts developed in WorkSoft</li><li> Work with the business process leads to identify the scope of each testing phase and the development of the test scripts required to cover that scope</li><li> Work with the business process leads to identify the end to end scenarios and the data requirements associated with the scenarios</li><li> Ability to create and execute reports within Azure DevOps to track test execution progress and defect resolution</li><li> Communicate with the division and the business process leads clear priority on defects</li><li> Knowledge of SAP functionality to provide an initial triage and review of the defect to ensure proper priority and severity is assigned</li><li> Ability to set up and execute WorkSoft test automation, create status reports and communicate results of the test automation runs, and create defects where exceptions occurred</li></ul> Job Qualifications:<ul><li> 4-year University/College Degree or equivalent experience.</li><li> 3-5 years of relevant experience in software testing or quality assurance</li><li> Familiarity with testing methodologies and best practices, including experience with manual testing.</li><li> Basic knowledge of the test management tool Azure DevOps and the features included in the Test Plans function</li><li> Experience with SAP ERP functionality in the manufacturing industry</li><li> Experience with automated testing tools WorkSoft is a plus</li><li> Understanding of application development processes and the software development lifecycle (SDLC).</li><li> Familiarity with SAP applications and testing processes</li><li> Demonstrated ability to learn new tools and technologies quickly</li></ul> Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Diverse Linx

SAP Automation Tester

Product Tester jobs in Akron, OH on your radar? Find the best of them right here on Monster.

The Best Product Tester Jobs in Akron, OH | Monster

Product Tester Jobs in Akron, OH

Jobs

Resume Resources

Similar Job Searches

Get noticed by top employers!

Product Tester Jobs in Akron, OH

Jobs

Quality Assurance SpecialistTTEC

Laboratory TesterMarathon Petroleum Corporation

SAP Automation TesterDiverse Linx

Resume Resources

Similar Job Searches