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We are seeking a detail-oriented QA professional with strong experience in testing Salesforce Sales Cloud implementations and CTI (Computer Telephony Integration) solutions. Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.

Request ID: 79906-1 
Title:  Salesforce QA Tester  
Locations:3275 Bennett Creek Ave, Frederick, MD 21704. Onsite 5 days a week 
Duration: 6 Months 
Salary Range: $45 - $53/Hour on W2 (All inclusive)<h3>Introduction</h3>We are seeking a detail-oriented QA professional with strong experience in testing Salesforce Sales Cloud implementations and CTI (Computer Telephony Integration) solutions. The ideal candidate will ensure quality and reliability across Salesforce configurations, integrations, and customizations.<h3>Required Skills & Qualifications</h3><ul><li>3 years of QA experience with Salesforce Sales Cloud</li><li>Hands-on experience testing CTI integrations</li><li>Familiarity with Salesforce declarative features and data model</li><li>Strong analytical and problem-solving skills</li><li>Prior work experience at client or in client's Industry</li></ul>Applicants must be able to work directly for Artech on W2<h3>Preferred Skills & Qualifications</h3><ul><li>Experience with QA Automation tools</li><li>Salesforce Administrator or Sales Cloud Consultant certification</li><li>Experience with Jira or similar defect tracking tools</li></ul><h3>Day-to-Day Responsibilities</h3><ul><li>Develop and execute test plans, test cases, and test scripts for Salesforce Sales Cloud features and CTI integrations.</li><li>Perform functional, regression, integration, and UAT testing.</li><li>Identify, document, and track defects using tools like Jira or similar.</li></ul><h3>Company Benefits & Culture</h3><ul><li>Comprehensive health insurance</li><li>Opportunities for professional development</li><li>Supportive and collaborative work environment</li></ul>

Artech LLC

Salesforce QA Tester

Acceptance Testing

Analysis Skills

Atlassian JIRA

Bug Tracking/Defect Management

Business Development

CTI Software

Cloud Computing

Computer Telephony Integration (CTI)

Data Modeling

Detail Oriented

Functional Testing

Integration Testing

Problem Solving Skills

Quality Assurance

Regression Testing

Sales

Salesforce.com

Team Player

Test Automation

Test Case

Test Plan/Schedule

Test Scripts

Testing

jobdiva

This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement. 3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps).

Location: 3275 Bennett Creek Avenue, Frederick, MD 21704/ Onsite 5 days a week Duration: 6 months Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls Essential Skills: Manual Tester Skills: Manual Testing Processes and Management~Functional Testing Experience Required: 6-8 Top 3 Required Skills: 1. Strong experience in manual testing methodologies 2. Ability to analyze requirements and create test cases 3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps) Top 3 Preferred Skills: 1. Experience in financial services / insurance domain 2. Strong documentation and reporting skills 3. Understanding of SDLC and Agile methodologies Education Requirements: " Bachelor s degree in Computer Science, Information Technology, Business, or related field Years of Experience: " 5 10 years in Manual Testing / Quality Assurance

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eTeam Inc.

Quality Analyst

Agile Programming Methodologies

Coaching

Computer Science

Cross-Functional

Customer Support/Service

Customer/Client Research

Data Analysis

DevOps

Documentation

Finance

Financial Services

Information Technology & Information Systems

Insurance

Microsoft Excel

Microsoft Windows Azure

Performance Analysis

Pivot Tables

Process Improvement

Process Management

Quality Assurance Methodology

Quality Management

Regulatory Compliance

Reporting Dashboards

Requirements Management

Retirement Plan

Risk

Risk Management

Software Development Lifecycle (SDLC)

Software Testing

Standard Operating Procedures (SOP)

Test Tools

Request ID: 86656-1 Title: Performance Quality Analyst Locations: Frederick, MD 21704. Onsite 5 days a week Duration: 6 Months Rate Range: $49 - $53/Hour on W2 (All inclusive) Job Description: 
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement. Key Responsibilities: 
Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans Drive accountability and enhance performance standards Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external audits Identify and escalate potential control gaps and compliance risks Required Qualifications: 
Experience 5-10 years of experience in Quality Assurance| Operations| or Risk Control roles Experience in financial services| insurance| or pensions (preferred)Education Bachelors degree in Business| Finance| Analytics| or related field Technical Skills Strong proficiency in data analysis and reporting Advanced Client Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms Understanding of quality frameworks| audit processes| and controls Essential Skills: Manual Tester Skills: Manual Testing Processes and Management Functional Testing Experience Required: 6-8 Years Top 3 Required Skills: 
1. Strong experience in manual testing methodologies 
2. Ability to analyze requirements and create test cases 
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps) Top 3 Preferred Skills: 
1. Experience in financial services / insurance domain 
2. Strong documentation and reporting skills 
3. Understanding of SDLC and Agile methodologies Education Requirements: 
" Bachelor s degree in Computer Science, Information Technology, Business, or related field Years of Experience: 
" 5 10+ years in Manual Testing / Quality Assurance Company Benefits & Culture<ul><li> Inclusive and diverse work environment</li><li> Opportunities for professional growth and development</li><li> Comprehensive health and wellness benefits</li></ul> Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks

Performance Quality Analyst

Continuous Improvement

Decision Support

External Audit

Internal Audit

Maintain Compliance

Operational Strategy

Performance Metrics

Quality Control

Quality Metrics

Trend Analysis

Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNFunctional TestingYes1>7 yearsSkillCategoryTest1_MNManual Testing Processes and ManagementYes1>7 years This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.

Pay Rate Range: $50.00 - 51.47/hr. 
GBaMS ReqID: 10744949 
Job Description: 
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. 
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement. Key Responsibilities 
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls Top 3 Required Skills: 
1.Strong experience in manual testing methodologies 
2.Ability to analyze requirements and create test cases 
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps) Top 3 Preferred Skills: 
1.Experience in financial services / insurance domain 
2.Strong documentation and reporting skills 
3.Understanding of SDLC and Agile methodologies 
Education Requirements: 
•Bachelor's degree in Computer Science, Information Technology, Business, or related field 
Years of Experience: 
•5–10+ years in Manual Testing / Quality Assurance Essential Skills: Manual Tester Skills: Manual Testing Processes and Management~Functional Testing Experience Required: 6-8 years 
 
<table id="Master_PageContentPlaceHolder_screen_selectedTab_beelineForm_skillSections_skillsSectionRepeater_ctl00_skillsSection_Body"><tbody><tr><th>Skills:</th><td><table id="Master_PageContentPlaceHolder_screen_selectedTab_beelineForm_skillSections_skillsSectionRepeater_ctl00_skillsRepeaterGrid"><thead><tr><th>Category</th><th>Name</th><th>Required</th><th>Importance</th><th colspan="100">Experience</th></tr></thead><tbody><tr><td>SkillCategoryTest1_MN</td><td>Functional Testing</td><td>Yes</td><td>1</td><td>>7 years</td><td colspan="100"> </td></tr><tr><td>SkillCategoryTest1_MN</td><td>Manual Testing Processes and Management</td><td>Yes</td><td>1</td><td>>7 years</td></tr></tbody></table></td></tr></tbody></table>

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