ESSENTIAL FUNCTIONS: Serves as a supervisor and leader in the Public Safety Emergency Communications Center on an assigned shift; trains new staff, assures adequate shift coverage, meeting the minimum staffing levels at all times, to include additional coverage in emergency situations sometimes requiring calling in additional staff; makes critical judgment calls concerning emergency situations. Receives and dispatches routine and emergency calls for service to emergency responders for the citizens of Iredell County that includes emergency medical services (EMS), Sherriff's Office, municipal police departments, volunteer and municipal fire departments, highway patrol, department of transportation, animal services, and various human services agencies.