The Retailer Care Center Specialist position will be responsible for managing the SLA report, manage logistical reporting while creating new logistical reporting by area, manage inventory of all equipment found at a retailer location, customer support to Ohio State Lottery Agency (OSLA), assist field service staff with troubleshooting problems and field activities, manage late penalties, and maintenance and distribution of consumable products as it pertains to the equipment. Provide reports and statistics and in some cases, statistical analysis of various data types including retailer sales, PM schedules, Technician schedules, communication types and associated issues, service calls review, chronic retailer management, asset management, and consumable management.