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Product Support Representative

Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

ACTIVE

<p>Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory.  Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour.  The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary.  The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.</p><div><ul><li>Maximize parts and service sales in assigned territory</li><li>Assists with the sale of new equipment</li><li>Sell Customer Value Agreements and various maintenance programs</li><li>Maintain accurate customer data records</li><li>Assist in collection of past due invoices</li><li>Monitor and report product performance and competitive activity</li><li>Provide liaison support between customer, TTCo, and our vendors</li><li>Establish and maintain personal working relationships with customers</li><li>Follow up on past repairs to ensure customer satisfaction</li><li>Inform customers on status of repairs</li><li>Negotiate mutually agreeable settlements on customer complaints</li><li>Record opportunities, manage leads, and log all calls based on PAR assignments into CRM</li></ul></div><p> </p><p> </p><h2>Education</h2><p><strong>Required</strong></p><div><p> High School or Equivalent </p></div><p><strong>Preferred</strong></p><div><p> Bachelors </p></div>

Thompson CAT

Product Support Sales Rep - Earthmoving

Caterpillar, Inc

The PSSR - TE will work closely with other Truck PSSR’s to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need. The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory.

KBSkills

<p><strong>Position Summary</strong></p><p>The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory.  The position requires direct sales calls to prospective customers in the heavy-duty truck market. The PSSR - TE will work closely with other Truck PSSR’s to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need. The primary focus of this position is to grow total truck service sales. This person must have a strong working knowledge of Class 8 truck and trailer/OEM equipment paired with a strong work ethic. This position is a direct support role focusing on the sale of service repairs.   </p><p><strong>Essential Responsibilities & Expectations</strong></p><ul><li>Maximize service sales in assigned territory</li><li>Coordinate service customers to TTCO service shops</li><li>Assist other PSSR’s in the selling of service sales</li><li>Develop and sell Customer Support Agreements and maintenance programs</li><li>Maintain accurate customer data records</li><li>Assist in collection of past due invoices</li><li>Monitor and report product performance and competitive activity</li><li>Provide liaison support between customer, TTCO, and our vendors</li><li>Establish and maintain personal working relationships with customers</li><li>Follow up on past repairs to ensure customer satisfaction</li><li>Inform customers on status of repairs</li><li>Negotiate mutually agreeable settlements on customer complaints</li></ul><h2>Licenses & Certifications</h2><p><strong>Required</strong></p><div><p> Driver's License Personal </p></div>

Product Support Sales Representative - Truck Engine

Competitive Research

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Quality

Direct Sales

Heavy Equipment/Vehicles

Negotiation Skills

OEM (Original Equipment Manufacturer)

Past Due Accounts

Performance Analysis

Product Support

Regional Sales

Revenue Growth

Sales

Sales Prospecting

Sales Support

Track Customer Issues

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