Triage, investigate, and coordinate resolution of platform and process issues, including working with ModelN, system integrators, managed service providers, Boomi/integration teams, SAP/customer master teams, EDI teams, data teams, and other internal or external partners as needed. This role will serve as a senior techno-functional resource focused on the ModelN platform and the broader US Revenue Management ecosystem, with responsibility for helping ensure that business processes, platform configuration, integrations, data flows, reporting, and support activities are aligned to Moderna's operational and compliance needs.