Creates a positive lead/prospect/customer and/or channel partner experience by: developing cutting-edge strategies to build upon and leverage existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrators (TPA) to demonstrate value and build commitment to future-oriented success and growth; developing cutting-edge strategies and directing the assessment of lead/prospect/customer and/or channel partner needs, and providing solutions that link to KPs mission, vision and values, service quality, and future-oriented product offerings and services initiatives; utilizing expert knowledge in several fields of product, service, and ratings to respond to, encourage, and educate leads/prospects/customers, brokers, and consultants about added services and product enhancements in highly complex or critical situations; and overseeing collaboration and problem-solving across the organization to identify opportunities to better meet the needs of leads/prospects/customers and/or channel partners. Job Summary: In addition to the responsibilities listed above, this position is also responsible for fostering the creation of plans, monitoring, and providing guidance when needed, on the National Sales Executive execution of the prospecting, qualifying, quoting, negotiation, installation, and transition of a new sale; working alongside National Sales Executives to develop of market-facing activities to maintain pipeline and prospecting activities, cultivating relationships, and facilitating the sale; monitoring the creation of new and existing internal business operations and suggests, influences, and creates enhancements to solutions support, market research of emerging or available product functionality, and operational readiness assessment, and driving new solutions; overseeing the development highly complex strategy alignment practices to advance health-related programs, third-party vendor integration, and align employer and KP interests to drive new sales; and leveraging expert knowledge to gain support and guiding the development of the reposition and retention of existing business for high-value, revenue generating, high visibility, global and national accounts.