Strong interpersonal skills to collaborate with customers and internal cross-functional teams - Self-motivated, well-organized and strict attention to details - Ability to understand and manage customer expectations and software implementation methodology - Ability to prioritize and work on multiple projects at the same time - Excellent analytical skills, including the ability to integrate information from multiple sources - Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority - Must have the capacity to understand the QA processes and work in the software environment. Required Technical Skills: 5+ years of hands-on Salesforce experience, preferably working with custom Salesforce solutions, including an understanding of Service Cloud, Experience Cloud (Portals), LWC, and Aura - Hands-on experience using Dynatrace for monitoring and event-alerts - Hands-on experience using Python - Experience using JIRA, SharePoint and Confluence - Proficient using MS Office, including Word, Excel, and PowerPoint.