The position monitors application operations; responds to incidents, alerts, and service requests; troubleshoots application, data, interface, and file-transfer issues; performs documented operational and recovery procedures; and escalates complex or high-risk issues to developers, senior support personnel, vendors, infrastructure teams, security teams, or the Application Development Manager. Preferred Qualifications: Experience supporting managed file transfer or secure data-exchange processes, including transmission monitoring, failure analysis, delivery validation, retransmission, and coordination of endpoint, certificate, key, credential, network, or trading-partner issues.