Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, or C#)* Have strong organizational skills and the ability to manage multiple tasks and high-pressure situations for outage handling, management, or resolution* Can communicate effectively with various user groups (end-users, developers, senior management) as well as remote team members* Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team* Genesys 8.x framework Administrator* Strong knowledge on working of Genesys Routing and Reporting components. Required Skills/Good to have* 10+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat* Well-rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP te.