The position serves as the primary subject-matter expert for campaign configuration, dialing strategies, routing logic, data integration, reporting, and production support, working closely with business stakeholders, Technology, Compliance, Legal, Workforce Management, Contact Center Operations, and external vendors to ensure outbound communications are executed accurately and in accordance with regulatory and internal requirements. Work with platform providers and vendors to resolve technical issues; support incident management and root-cause analysis, and escalate significant issues to the appropriate Technology or business teams.