Supervises and leads a team of student employees, including Resident Assistants, Graduate Community Directors, and/or Office Assistants; Provides on-going training to student employees to develop leadership skills and enhance competencies essential to their positions; Educates and holds staff accountable to all University policies, Housing and Residence Life policies, and HRL student staff expectations; Plans and implements staff development to aid student employees in creating positive team dynamics that foster collaboration and problem-solving skills; Supervises and supports student employees in their administrative assignments, ensuring accuracy, timeliness, and completion; Provides opportunities for staff to receive feedback on the quality and effectiveness of their work, to support development; Formally evaluates the performance of student employees during the fall and spring semesters, to assess effectiveness; Leads weekly staff meetings with student employees in assigned area for team development and information sharing/gathering; Conducts bi-weekly one-on-one meetings with student employees for resident and student staff updates and addressing concerns/questions to ensure resident and staff success; Develops and maintains staff awareness of campus/community issues through training, programming, individual contacts, and role modeling; Recruits, interviews, evaluates, selects, and on-boards student staff candidates for all HRL hiring processes; and. Addresses incidents of inappropriate behavior in or around the residence halls using an educational and developmental approach; Serves as a hearing officer to effectively resolve cases of student misconduct and violations of the Code of Conduct and/or Resident Student Handbook; Assists students with academic, vocational and personal concerns to support students in overcoming challenges and achieving success; Connects students with on-campus resources when appropriate to help them succeed academically, personally, and/or socially; Manages situations involving various psychological, emotional, medical or other safety related incidents in the residential community; Collaborates with appropriate campus resources to properly support students and provide adequate resources; Participates in the evening, weekend, and holiday duty rotation to ensure adequate coverage and support for on campus students in crisis; Directly responds to on-campus emergencies and student crises as needed, to ensure student safety and support; Actively participates in cultivating an environment that supports the well-being of residential students through various university initiatives, committees, and events; Develops and maintains positive relationships with both residents and HRL staff that encourages on-going communication, mutual support, and respect; and.