Own the strategy and roadmap for how Customer Operations scales to support global expansion - new products, merchants/partners, geo launches, and channels - translating ambiguous, undefined business direction into structured programs and clear operating plans. Drive the strategy and success of large-scale, cross-area programs for operations- merchant/geo launches, automation and efficiency programs, new-product scaling - managing scope, schedule, budget, dependencies, and risk across a complex, multi-market servicing landscape.