Overview: In partnership with business, operations, and technology leaders, the Manager, Process Improvement & Business Optimization develops and leads a portfolio of initiatives designed to simplify work, improve end-to-end processes, and enhance employee and member experiences. Identify, evaluate, and advance opportunities to use automation and enabling technologies, including robotic process automation, UiPath, AI, intelligent automation, workflow tools, and related digital capabilities, to reduce manual effort, improve accuracy, shorten cycle times, and enhance employee and member outcomes.