The position is accountable for agent quality in production, including the evaluation sets that define acceptable performance, the automated pipeline that tests and releases changes, the escalation paths for when an agent is wrong, the consumption cost of the agents in service, and the measurable adoption of these tools by agents, sales managers, and administrative staff across the brokerage. Regression Testing and Release Automation: Treat evaluations as the test suite for non-deterministic software, running them automatically against every prompt revision, model upgrade, tool change, and data source change, and using the results as release gate criteria rather than deploying on subjective judgment.