Productivity & Sustainability: Monitor staff productivity, billable service utilization, field-based service delivery, audit performance, and available capacity while collaborating with operational partners to support the clinical and financial sustainability of Community-Based Services. The Program Manager is responsible for program fidelity, IM+CANS and documentation compliance, high-risk client oversight, referral management, census, staff productivity, community-based service delivery, program outcomes, outreach, and financial sustainability.