Help Desk student assistants deliver high-quality customer service across all channels, support classroom environments through Tier 1 troubleshooting of audiovisual (AV) technologies to minimize instructional disruption, and administer and optimize the AI chatbot on the Druid platform to ensure accurate, policy-aligned responses for faculty, staff, students, and prospective students. Provide front-line support for Microsoft 365 applications (e.g., Outlook, Teams, OneDrive, Word, Excel, and SharePoint), assisting users with troubleshooting, account access, and basic functionality; deliver informal guidance and training to end users to improve adoption, productivity, and effective use of university-supported tools.