Strong knowledge of Windows Server and Linux administration; cloud infrastructure on Microsoft Azure or AWS, covering compute, storage, networking, IAM, and infrastructure-as-code; identity and access engineering including SAML 2.0, OIDC, OAuth 2.0, SCIM provisioning, Microsoft Entra ID or Okta, conditional access, and security group and RBAC design; database connectivity, ODBC and JDBC driver management, service accounts, and secrets management; TLS and certificate lifecycle, hardening baselines, and vulnerability remediation; and REST API operations including authentication schemes, rate limits, quotas, retry and backoff, and structured error handling. The role also owns developer experience and onboarding for LLM tooling, including the OpenAI API and Claude API platforms, provides Tier 2 technical support during U.S. hours for escalated configuration, identity, and integration issues, and serves as the dedicated technical counterpart to the identity, security, networking, and infrastructure teams and to peer engineering teams on shared technical concerns.