Agentic AI & Workflow Design - Understands agentic AI architectures and can design multi-step autonomous workflows for operational use cases: defining trigger conditions, decision logic, action sequences, system interactions, and human-in-the-loop oversight checkpoints. Without a dedicated function to manageMSC’s AI strategy, coordinate enablement with IT and CoE partners, maintain enterprise compliance, and drive individual productivity adoption, the MSC might just fall in consuming AI tools reactively and inconsistently, leaving significant capacity and quality opportunity on the table.