Partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order, Write effective narratives, program updates, and present them effectively to stakeholders and leadership, Create plans that have clear, measurable success criteria and return on investment, Oversee the gap between teams, processes, and systems, Solve ambiguous problems and proactively identify and mitigate risks, Drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement. Influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction, Demonstrate good judgment in how and when to escalate, Be data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility, Ensure your programs stay aligned with organizational objectives and goals, Ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions.