The Business Operations Manager serves as a business and technical liaison among Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders for assigned business needs, issues, and initiatives, including, but not limited to, client implementations, eligibility and claims processing, operational and production issues, regulatory or enterprise initiatives, data-related concerns, and other business or technical projects. Accountable for building effective business relationships with stakeholders to support client commitments, operational effectiveness, and successful business outcomes, and provides guidance, mentorship, and knowledge sharing to support team development and organizational capability.