Utilize assigned IDCFS/UIUC equipment (laptop, jetpack, copy, scan and LCD projectors, presenters, smartboards, and audio/video equipment), software programs, virtual platforms, various Microsoft Office products, Share Point, Excel, Qualtrics/Survey Monkey and D-Net appropriately and with proficiency as directed and required. Provide outreach, consultation, support, training, professional development and coaching to field service managers, middle managers, agency executive leadership, area and regional administrators throughout the state.