Patience, listening skills, verbal and non-verbal communication skills; Humor - interpersonal skills; Respect for all people - residents, co-workers, family members, doctors, volunteers, and anyone who visits our home; Respect for possessions - keeping living and work areas clean, orderly and presentable at all times as if company is on the way; and. Examples of these stresses include, but are not limited to, shift rotation, weekend and holiday duty, unusual or impaired behavior by residents, family reactions to having a loved one in the facility, death and dying, oversight of State surveyors, Ombudsmen and Federal officials, presence of consultants and Attorneys, and variable involvement of medical staff.