Preferred qualifications include experience developing or scaling an accessibility program; conducting accessibility audits or self-assessments; using data and performance measures to guide improvements; working in aviation, transportation, hospitality, or another complex public-facing environment; and partnering directly with disability communities or advocacy organizations. The Manager serves as PHL's subject matter expert and internal accessibility ambassador; oversees accessibility assessments, passenger assistance programs, and complaint response; and partners with airport departments, tenants, airlines, contractors, concessionaires, City agencies, and disability community organizations.