In this role, you'll play a key role in driving large-scale, complex, and high-visibility customer engagements within Professional Services from contract signature through validated business outcomes by operating as the overall engagement owner across multiple workstreams: aligning stakeholders, managing scope and financials, mitigating risk, and ensuring AI agent plus human agent solutions are deployed responsibly and effectively in production environments with clear success criteria, strong governance, milestone-based ramping, and ongoing iteration based on real-world performance. This is a great opportunity for someone who thrives in a customer-embedded delivery environment that requires close partnership with product teams and balances speed, technical feasibility, user trust, and business value, and enjoys working cross-functionally with teams like Sales, Customer Success, Solution Architecture, Product, and Engineering.