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ADAPTED_NOW

YEAR

Account Manager

This position may require moderate overnight/weekend travel (up to 30%); the AM provides on-site leadership of program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals. This individual ensures the clients’ strategic objectives are met with each project, serves as the trusted advisor to the clients, and must have a strong awareness of the account’s strategic direction and knowledge of the clients’ products.

Salary

ACTIVE

Client Relationship Management | Remote - USAWorking at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bringing together experts from a wide range of disciplines to collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?Real Chemistry (RC) is looking for an Account Manager to join our growing team!The Account Manager (AM) is the bridge between the clients and their project needs. This individual ensures the clients’ strategic objectives are met with each project, serves as the trusted advisor to the clients, and must have a strong awareness of the account’s strategic direction and knowledge of the clients’ products. The AM is in a position of leadership within the organization and must successfully partner with the Project Management Team to oversee large project teams and manage multiple projects within an account. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with RC colleagues, and individual performance.This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.What you’ll do:<ol><li>Provide support in driving strategic partnerships with clients by having and applying knowledge of their products and services.</li><li>Act as liaison between client and project teams.</li><li>Ensure strategic objectives are met with each client project.</li><li>Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and attention to buying signals.</li><li>Actively participate in strategic brainstorming sessions and annual strategic planning.</li><li>Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase.</li><li>Develop and manage project creative briefs and client scope statements.</li><li>Supervise projects to ensure tactical and strategic goals are met.</li><li>Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence.</li><li>Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.).</li><li>Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary.</li><li>Provide final approval on all deliverables to ensure strategic objectives are met.</li><li>Develop and communicate status reports with management and the client, monitor project and team results against client expectations.</li><li>Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed.</li><li>Attend and contribute to department meetings and trainings.</li><li>Any other duties as assigned; duties and responsibilities may be removed, modified, or added by leadership at any time as business or operations require.</li><li>Model our RC values in interactions with colleagues, clients, vendors, healthcare professionals and others as well as exercising appropriate levels of professionalism and professional judgment when representing our agency.</li><li>Demonstrate work efficiencies by managing time, meeting deadlines, and achieving utilization expectations.</li><li>Display appropriate teaming and collaboration skills, including proactively communicating changes, completing tasks as assigned and on agreed timeline to avoid overload of teammates, adapting to changes provided by the team, and seeking opportunities to help others.</li><li>Commit to conducting business according to the highest ethical standards, as demonstrated by a strong knowledge of industry legal compliance guidelines appropriate to the position, organizational ethics, and individual ethics and integrity.</li><li>Demonstrate proactive learning by asking questions to seek answers appropriate to the role and level of experience/training, seeking feedback and actioning for improvement.</li><li>Apply the knowledge, skills, and abilities necessary to deliver exceptional work, as exhibited by strong accuracy, problem solving, quality management, and client-centered behaviors.</li><li>This position may require moderate overnight/weekend travel (up to 30%); the AM provides on-site leadership of program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals.</li><li>This position requires occasional nonstandard work hours (up to 30%) in accordance with project needs, deadlines, deliverables, and urgent requests.</li></ol>This position is a perfect fit for you if:<ol><li>Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.</li><li>You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.</li><li>You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.</li><li>You are a highly organized self-starter, able to work independently and under tight deadlines.</li></ol>What you should have:<ol><li>BA/BS or equivalent work experience required.</li><li>3-4 years of client/customer management experience required.</li><li>Strong working knowledge of Microsoft Office.</li><li>Agency experience preferred.</li></ol>Pay Range: $72,000.00 - 85,000.00This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.#J-18808-Ljbffr

Real Chemistry

Account Manager, Promotional MedEd

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salaryMax

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currency

JobLeads

Director Promotions

Cross-functional Collaboration: Work closely with Sales, Market Access, Medical Affairs, Commercial and Field Operations and RC (Review Committee) teams to ensure timely and consistent deployment of tactics and overall brand messaging – ensure ‘one voice’ to customers. This role will also be responsible for developing impactful two-way communication streams with the field force and importantly, be the Plan of Action (POA) meetings champion – assuring all brand elements of launch and POA meetings are coordinated flawlessly.

<h3>Overview</h3>The Associate Director, Field Promotions holds the role of developing, implementing and optimizing field-based and omnichannel tactics to increase HCP awareness of a new pharmaceutical product for COVID-19. This role will also be responsible for developing impactful two-way communication streams with the field force and importantly, be the Plan of Action (POA) meetings champion – assuring all brand elements of launch and POA meetings are coordinated flawlessly. This position requires a thorough understanding of the pharmaceutical industry, HQ-based marketing strategy and tactics, and salesforce experience – with an ability to collaborate and coordinate with internal and external Shionogi stakeholders.<h3>Responsibilities</h3><ul><li>Strategic Planning: Develop and implement integrated field promotion strategies to drive product awareness and adoption among target HCPs</li><li>Campaign execution and management: Oversee the planning and execution of promotional campaigns, ensuring compliance with regulatory guidelines and industry standards</li><li>Performance Monitoring and Optimization: Analyze data and Key Performance Indicators (KPIs) to drive improvements and new programs, addressing gaps in performance as part of an overall Commercial Excellence blueprint</li><li>Omnichannel Leadership: Become the brand-team subject matter expert on omnichannel strategy and program execution, ensuring impactful integration of non-personal and personal promotion initiatives, including relevant direct-to-patient programs in the field</li><li>Training and Development: Partner with Commercial Operations to support field-based training initiatives relevant to functional area</li><li>Meeting Planning and Execution: Act as “POA/Launch Meeting Champion” for Brand Team, ensuring brand programs and logistics are well coordinated and represented at Sales meetings</li><li>Cross-functional Collaboration: Work closely with Sales, Market Access, Medical Affairs, Commercial and Field Operations and RC (Review Committee) teams to ensure timely and consistent deployment of tactics and overall brand messaging – ensure ‘one voice’ to customers</li><li>Sales Communications and Liaison: Develop and implement effective two-way communications, becoming the brand team liaison with the Salesforce</li><li>Agency and Budget Management: Effectively manage relationships and budgets with promotional agencies and vendors to ensure optimum development of tactics and cost-effective use of resources</li></ul><h3>Minimum Job Requirements</h3>Qualifications<ul><li>Education: Bachelor’s degree; Advanced degree (MBA, MS, etc.) is a plus</li><li>Experience: Minimum of 7 years of experience in sales and marketing roles in the pharmaceutical industry is required, and 1-3 years in a leadership role (Marketing and/or Sales) preferred. Experience managing agency partners and budgets required. Launch experience preferred and anti-viral/COVID-19 experience is a plus.</li><li>Specialty Focus: Primary care/urgent care experience highly preferred</li></ul>Competencies<ul><li>Strong analytical, planning, and communication skills, with demonstrated ability to adapt quickly in a fast-paced environment</li><li>Excellent communication and interpersonal skills</li><li>Ability to lead and influence others, with and without authority</li><li>Proven ability to collaborate with cross-functional teams and external stakeholders</li><li>Ability to work with agility with an innovative and growth mindset</li><li>Has a positive “hands on” attitude, able to be flexible and agile, take ownership and be accountable</li></ul>Other Requirements<ul><li>Ability and willingness to travel domestically and internationally as required (up to 20%)</li><li>Must live a commutable distance to our US Corporate Headquarters in Florham Park, NJ. Office presence required at least 3 days per week</li></ul><h3>EEO</h3>Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans.All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law.It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory.If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling 973-307-3550 or by sending an email to ShionogiHR@shionogi.com.#J-18808-Ljbffr

Shionogi Inc.

Associate Director, Field Promotion

Unclassified Occupations

RiseWell has developed innovative, successful programs that are designed to meet the needs of vulnerable populations, such as individuals in recovery, those living with chronic medical conditions, adult home residents, the homeless, low-income seniors and at-risk children. Our Methadone clinic is a crucial addition to the county in treating and helping individuals struggling with opioid addiction manage withdrawal symptoms and allow them to focus on recovery.

KBSkills

RiseWell Community Services is looking for a full-time CASAC for our Clinical Department, working in RiseWell’s new branch of Substance Use Services in the Methadone clinic. Our Methadone clinic is a crucial addition to the county in treating and helping individuals struggling with opioid addiction manage withdrawal symptoms and allow them to focus on recovery.In this position, you will be providing therapeutic groups and individual interventions to assist members in substance use recovery. As a part of an interdisciplinary team, you’ll be working to improve the health and quality of life of a caseload of program members.Our CASAC should be a dynamic and proactive individual who excels independently but also as a collaborative team member. Ideally, you are a self-starter with a commitment to making a meaningful impact.The world does not run out of people to help…and we need people like YOU to help us make a positive change in the community!SALARY: $40,000.00 AnnuallyQUALIFICATIONS:<ul><li>Master’s in Social Work, Mental Health Counseling, or related field</li><li>NYS Licensed preferred</li><li>Minimum 1 year experience in mental health and substance use treatment</li><li>Valid and clean NY State driver license</li><li>Fingerprinting, criminal record check, approval from OASAS</li><li>Strong interpersonal skills</li><li>Effective written and verbal communication skills</li></ul>CORE & ESSENTIAL RESPONSIBILITY:<ul><li>Provide therapeutic services to groups and individuals to assist in mental health and substance use recovery</li><li>Responsible for facilitation and conducting substance use treatment in the program</li><li>Complete all required documentation within a 48 hour period</li><li>Effectively comply with program and OASAS regulations</li><li>Effectively maintain a caseload of program members</li><li>Formulate and conduct group treatment</li><li>Coordinate quality care with members and outside resources</li><li>Assist in the maintenance of the center and ensure the environment promotes recovery</li><li>Responsible to comply with agency Compliance plan and False Claims Policy by preventing, detecting and reporting any potential healthcare abuse and fraud. Report any potential non-compliance and comply with all other federal, state and local regulations applicable to this job description.</li><li>Responsible for proficiency in all agency based IT applications.</li><li>Responsible to perform all other job duties as assigned.</li><li>Complete program reports as required</li></ul><ul><li>Ensure programs and services are delivered with a harm reduction, person centered approach</li><li>Remain current on changing developments in individual field of expertise</li></ul>BENEFITS INCLUDE:<ul><li>Comprehensive Medical/Dental/Vision</li><li>Retirement 401K Savings Plan with Employer Match</li><li>Generous Paid Time Off for Full-time and Eligible Part-Time Employees</li><li>13 paid Holidays for Full-time and Eligible Part-Time Employees</li><li>Long and Short Term Disability</li><li>Life Insurance</li><li>Employee Assistance Program</li><li>CALM App Subscription</li><li>Flexible Work Schedules</li><li>Career Growth & Promotional Opportunities</li><li>Comprehensive Paid Training</li><li>Supplemental Accident, Illness and Hospitalization Insurance</li><li>Supplemental Pet Insurance</li><li>Encouragement for Educational Professional Advancement</li><li>Employee Perks & Discounts on Broadway shows, theme parks, and other attractions</li><li>Eligibility for Federal/Public Loan Forgiveness</li></ul>EQUAL OPPORTUNITY EMPLOYER:RiseWell Community Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.ABOUT US:Founded in 1972, RiseWell Community Services (RiseWell) is an innovative, multi-service, community-based social wellness agency. We are a major provider of health and wellness services, senior and children’s care, addiction recovery services, as well as affordable housing and support. RiseWell continues to serve thousands of community members across Suffolk, Nassau, Queens, Brooklyn, Bronx, and Manhattan.RiseWell has developed innovative, successful programs that are designed to meet the needs of vulnerable populations, such as individuals in recovery, those living with chronic medical conditions, adult home residents, the homeless, low-income seniors and at-risk children.For more information about RiseWell Community Services, please visit <a href="#" rel="nofollow">www.risewell.org</a>.#J-18808-Ljbffr

Supportive Housing Network of New York

CASAC – OASAS Methadone Clinic

Affordable Housing

Amusement Parks

Communication Skills

Community and Social Services

Driver's License

Employee Assistance Plan

Federal Laws and Regulations

Healthcare

Healthcare Providers

Homeless Services

Insurance

Interpersonal Skills

Life Insurance

Medical Conditions

Patient Care

Presentation/Verbal Skills

Psychiatry and Mental Health

Regulations

Risk

Social Work

State Laws and Regulations

Team Player

Writing Skills

The OASAS Certified Recovery Peer Advocate requires someone who is culturally aware and sensitive to the needs of the targeted population, possesses excellent computer skills, is able to function as part of a multidisciplinary team, and understands therapy and group work rooted in evidenced based approaches for intervention and management strategies. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles (e.g., hope and self-efficacy, and community living skills).

<h3>Job Details</h3> <h3>Transitional Housing</h3>Certified Recovery Peer Advocate (Queens) Queens, NY : 9/17/2024Job ID#: 4049Job Category: Transitional HousingPosition Type: Full Time Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community building services, work we have been doing since 1969.POSITION OVERVIEW:The OASAS Certified Recovery Peer Advocate requires someone who is culturally aware and sensitive to the needs of the targeted population, possesses excellent computer skills, is able to function as part of a multidisciplinary team, and understands therapy and group work rooted in evidenced based approaches for intervention and management strategies. Certified Recovery Peer Advocate services are peer-delivered services with a rehabilitation and recovery focus. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles (e.g., hope and self-efficacy, and community living skills). Certified Recovery Peer Advocate support uses trauma-informed, non-clinical assistance to achieve long-term recovery from a behavioral health disorder.Under the supervision of the Program Director or designee, the requirements listed below represent the knowledge, skill, and/or ability required. The provider ensures strengths-based, person-centered quality of care provided in a culturally and linguistically meaningful therapeutic environment. Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. The functions below outline the general responsibilities associated with this position. Each of these functions is considered critical to effective department operations and our Mission. It is expected that all staff in this position will have satisfactory attendance and will perform these functions as assigned in a competent, cooperative, and timely manner. The Job Description will be reviewed periodically for accuracy and/or adjusted according to business necessity.Pays: $45,000 per year.KEY ESSENTIAL FUNCTIONS:<ul><li>Help promote skills for coping and managing behavioral health symptoms.</li><li>Educates clients about Medication Assisted Treatments (MAT), prevention, harm reduction, and Narcan.</li><li>Work as a member of a multidisciplinary treatment team that practices client-centered and holistic care.</li><li>Accompany clients to appointments and complete warm handoff referrals to SUD.</li><li>Communicate effectively with clients and collateral contacts.</li><li>Conduct outreach for care coordination.</li><li>Assist in the selection and utilization of self-directed recovery tools such as relapse prevention planning.</li><li>Connect individuals to self-help groups in the community.</li><li>Provide recovery education and counseling to individuals.</li><li>Provide preventative and crisis support services.</li><li>Conduct support groups to strengthen social skills, decrease isolation, provide emotional support, and create opportunities for ongoing natural support.</li><li>Participate in staff and organizational meetings as requested for care coordination.</li><li>Maintain compliance with all organizational policies and procedures.</li><li>Complete wellness and health promotions activities.</li><li>Follow up with the individual to confirm linkage to Care Coordination, outpatient treatment, or other community services.</li><li>Perform additional relevant duties as requested by supervisor/management.</li><li>Complete care plans, progress notes, data reports, and other documentation as required.</li><li>Work off-site at shelter location(s) as assigned in the metro area.</li></ul>REQUIREMENTS:<ul><li>Hold a high school diploma or high school equivalency.</li><li>Bi-lingual (Spanish/English); strongly preferred.</li><li>NYS Certified Recovery Peer Advocate certification is required. Provisional certification accepted.</li><li>Certification will be accepted within 12 months to obtain full certification.</li><li>Must obtain Mandated Reporter (2 hours) prior to hire date.</li><li>Website info: <a href="#" rel="nofollow">https://nysmandatedreporter.org/TrainingCourses.aspx</a></li><li>Obtain within thirty days of hire:</li><li>o Screening, Brief Intervention and Referral to Treatment</li><li>o CRPA Canon of Ethics (6 hours)</li><li>o Confidentiality related to 42CFR (3 Hours)</li><li>Must be trained in Trauma Informed Care and in Military and Veteran's culture, or complete training within 1 month of employment.</li><li>Experience or desire to work with people who have a substance use disorder and mental illness.</li><li>Positive attitude and professional demeanor.</li><li>Ability to complete work independently as well as in collaboration with team members.</li><li>Must be team-oriented with a willingness to be flexible and helpful.</li><li>Excellent computer skills including Microsoft Windows, Excel, PowerPoint, and electronic communications tools: internet and email.</li><li>Ability to communicate effectively orally and in writing.</li><li>Highly organized, motivated self-starter.</li><li>Excellent time management skills.</li><li>COVID-19 Vaccination Preferred.</li></ul>Job Type: Full-time#J-18808-Ljbffr

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Certified Recovery Peer Advocate (Queens)

Academic Advice

Americans with Disabilities Act (ADA)

Behavioral Health

Code of Federal Regulations

Computer Skills

Cost Control

Cross-Functional

Customer Support/Service

Customer Training

Documentation

English Language

Health Plan

High School Diploma

Journalism

Maintain Compliance

Management Strategy

Medications

Microsoft Excel

Microsoft PowerPoint

Microsoft Windows Operating System

Multilingual

Natural Resources

Nonprofit

Online Communications

Organizational Skills

Outpatient Care

Primary Care

Project/Program Management

Quality of Care

Residential Construction

Resource Utilization

Service Delivery

Spanish Language

Time Management

Training/Teaching

Vaccination

Successful candidates set the stage for the visit by welcoming and engaging with visitors, enthusiastically promoting all Hudson Yards experiences and its services in a professional and positive demeanor. Make Every Interaction Shine: Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.

HOUR

<h3>Responsibilities</h3>Join the Hudson Yards Experiences Team as a Part-Time Seasonal Guest Experience Ambassador at the Iconic Edge!Hudson Yards is currently seeking part time seasonal Customer Experience Ambassadors to help us through the upcoming busy summer season! You will be responsible for being the primary point of contact for visitors as they visit our observation deck, Edge. As a member of the Operations team, the Experience Ambassador will also be responsible for creating a positive environment for the general public. Successful candidates set the stage for the visit by welcoming and engaging with visitors, enthusiastically promoting all Hudson Yards experiences and its services in a professional and positive demeanor.<h3>Why You’ll Love This Role:</h3><ol><li>Be the Face of Hudson Yards: As an Ambassador, you'll be the first person our guests interact with, setting the tone for their entire experience. Your energy and positivity will make a lasting impression.</li><li>Make Every Interaction Shine: Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.</li><li>Join a Vibrant Team: Work closely with the Guest Experience Supervisor and fellow Ambassadors in a dynamic, supportive environment where your contributions truly matter.</li></ol><h3>Key Responsibilities:</h3><ol><li>Deliver Unmatched Service: Go above and beyond to provide exceptional guest experiences, embodying our core values in every interaction.</li><li>Resolve with Grace: Address and resolve guest concerns with a professional and positive approach, ensuring satisfaction and turning any challenge into a positive experience.</li><li>Engage and Enlighten: Be the ultimate resource for guests, sharing exciting details about the Vessel and other Hudson Yards Experiences, and creating moments that guests will remember.</li><li>Craft Memorable Moments: Help transform Hudson Yards into the epitome of service excellence, inspiring guests to share their memorable experiences with others.</li><li>Stay Informed: Keep up-to-date with all Hudson Yards offerings, including special events, exclusive packages, merchandise, and dining options, so you can provide the best recommendations.</li><li>Ensure Smooth Operations: Manage line queues, assist with ticket scanning, and guide guests efficiently to ensure a seamless experience.</li><li>Follow Policies: Adhere to policies and procedures while consistently upholding our Sky High Hospitality standards.</li><li>Promote and Upsell: Encourage guests to explore and enjoy all Hudson Yards attractions, offering tickets and experiences that enhance their visit.</li></ol><h3>Compensation:</h3><ul><li>$24.00 / Hour</li></ul><h3>Benefits and Features:</h3><ul><li>Part time (25-28 hours per week)</li><li>Training and development programs</li><li>Employee Recognition & Wellness Programs</li></ul><h3>Ready to Elevate the Hudson Yards Experience?</h3>Dive into a role where your passion for exceptional service meets the vibrant energy of Hudson Yards. Apply now and become a key player in making the Vessel the ultimate destination for our guests!<h3>Qualifications</h3><ol><li>Customer Service Experience: At least 1 year of experience in customer service or retail; experience with large attractions is a plus.</li><li>Tech Savvy: Familiarity with hospitality or Point of Sale (POS) systems preferred.</li><li>Friendly Attitude: Must be welcoming and warm with guests and colleagues.</li><li>Guest Engagement: Strong ability to interact with guests in a guest-focused manner.</li><li>Multilingual Skills: Ability to speak multiple languages is a plus.</li><li>Physical Requirements: Able to stand and climb stairs for extended periods, and lift up to 50 lbs.</li><li>Outdoor Work: Comfortable working outdoors in various weather conditions.</li><li>Professional Appearance: Maintain a professional look in line with Hudson Yards Experiences grooming guidelines.</li><li>Team Player: Proven success working well within a team.</li><li>Reliability: Excellent attendance and punctuality, with strong self-motivation.</li><li>Good Judgment: Capable of handling high-pressure situations effectively.</li><li>Local Knowledge: Familiarity with New York City and the local neighborhood is a plus.</li><li>Flexible Schedule: Must be available 1 weekday (Monday-Thursday) and be available 2 weekend days (Friday-Sunday). Must be available to close at least twice per week.</li></ol>#J-18808-Ljbffr

Guest Experience Ambassador - The Edge (Part-Time + Seasonal)

Customer Experience

Lift/Move 50 Pounds

Order Picking/Packing

Physical Demands

Point of Sale (POS) Systems

Retail

Training Program

Up-Selling

<h3>Responsibilities</h3>Join the Hudson Yards Experiences Team as a Full-Time Seasonal Guest Experience Ambassador at the Iconic Edge!Hudson Yards is currently seeking full-time seasonal Customer Experience Ambassadors to help us through the upcoming busy summer season! You will be responsible for being the primary point of contact for visitors as they visit our observation deck, Edge. As a member of the Operations team, the Experience Ambassador will also be responsible for creating a positive environment for the general public. Successful candidates set the stage for the visit by welcoming and engaging with visitors, enthusiastically promoting all Hudson Yards experiences and its services in a professional and positive demeanor.Why You’ll Love This Role:<ul><li>Be the Face of Hudson Yards: As an Ambassador, you'll be the first person our guests interact with, setting the tone for their entire experience. Your energy and positivity will make a lasting impression.</li><li>Make Every Interaction Shine: Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.</li><li>Join a Vibrant Team: Work closely with the Guest Experience Supervisor and fellow Ambassadors in a dynamic, supportive environment where your contributions truly matter.</li></ul>Key Responsibilities:<ul><li>Deliver Unmatched Service: Go above and beyond to provide exceptional guest experiences, embodying our core values in every interaction.</li><li>Resolve with Grace: Address and resolve guest concerns with a professional and positive approach, ensuring satisfaction and turning any challenge into a positive experience.</li><li>Engage and Enlighten: Be the ultimate resource for guests, sharing exciting details about the Vessel and other Hudson Yards Experiences, and creating moments that guests will remember.</li><li>Craft Memorable Moments: Help transform Hudson Yards into the epitome of service excellence, inspiring guests to share their memorable experiences with others.</li><li>Stay Informed: Keep up-to-date with all Hudson Yards offerings, including special events, exclusive packages, merchandise, and dining options, so you can provide the best recommendations.</li><li>Ensure Smooth Operations: Manage line queues, assist with ticket scanning, and guide guests efficiently to ensure a seamless experience.</li><li>Follow Policies: Adhere to policies and procedures while consistently upholding our Sky High Hospitality standards.</li><li>Promote and Upsell: Encourage guests to explore and enjoy all Hudson Yards attractions, offering tickets and experiences that enhance their visit.</li></ul>Compensation:<ul><li>$24.00 / Hour</li></ul>Benefits and Features:<ul><li>Training and development programs</li><li>Employee Recognition & Wellness Programs</li></ul>Ready to Elevate the Hudson Yards Experience?Dive into a role where your passion for exceptional service meets the vibrant energy of Hudson Yards. Apply now and become a key player in making the Vessel the ultimate destination for our guests!For more about Hudson Yards Experiences, check out our video: <a href="#" rel="nofollow">Hudson Yards Experience</a><h3>Qualifications</h3><ul><li>Customer Service Experience: At least 1 year of experience in customer service or retail; experience with large attractions is a plus.</li><li>Tech Savvy: Familiarity with hospitality or Point of Sale (POS) systems preferred.</li><li>Friendly Attitude: Must be welcoming and warm with guests and colleagues.</li><li>Guest Engagement: Strong ability to interact with guests in a guest-focused manner.</li><li>Multilingual Skills: Ability to speak multiple languages is a plus.</li><li>Physical Requirements: Able to stand and climb stairs for extended periods, and lift up to 50 lbs.</li><li>Outdoor Work: Comfortable working outdoors in various weather conditions.</li><li>Professional Appearance: Maintain a professional look in line with Hudson Yards Experiences grooming guidelines.</li><li>Team Player: Proven success working well within a team.</li><li>Reliability: Excellent attendance and punctuality, with strong self-motivation.</li><li>Good Judgment: Capable of handling high-pressure situations effectively.</li><li>Local Knowledge: Familiarity with New York City and the local neighborhood is a plus.</li><li>Flexible Schedule: Must be available 1 weekday (Monday-Thursday) and be available 2 weekend days (Friday-Sunday). Must be available to close at least twice per week.</li></ul>#J-18808-Ljbffr

Guest Experience Ambassador - The Edge (Full-Time + Seasonal)

Promotions jobs in Astoria, NY - find them here! Apply today to the top opportunities near you.

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Real Chemistry

Shionogi Inc.

Supportive Housing Network of New York

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