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Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager. Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise .

Job Title:                           MotorClothes/Merchandise ManagerDepartment:                      MotorClothes/MerchandiseSupervisor:                        General ManagerSummary DescriptionManages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.Key Result Areas <ul><li>MotorClothes/Merchandise Department Operations </li><li>Management </li><li>Customer Service </li><li>Promotions </li><li>Premium Customer Experience and customer retention </li><li>Productivity of department staff </li><li>Sales and margins</li></ul>Duties and Responsibilities1) MotorClothes/Merchandise Department Operations <ul><li>Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department. </li><li>Ensure MotorClothes/Merchandise personnel are well trained and available when needed. </li><li>Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.</li><li>Coordinate orders with P&A manager. </li><li>Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director. </li><li>Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise. </li><li>Attend dealer show semi-annually. </li><li>Purchase product assortments, gauge stock movement, and devise promotions, when necessary. </li><li>Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays </li><li>Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.</li><li>Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments. </li><li>Assist staff when needed. </li><li>Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.</li><li>Supervise and maintain an accurate up-to-date inventory management & control system. </li><li>Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson. </li><li>Keep 12-month non-moving inventory at industry benchmarks.</li></ul>2) Management<ul><li>Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit. </li><li>Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff. </li><li>Maximize return on investment of MotorClothes/Merchandise inventory. </li><li>Grow the volume of MotorClothes/Merchandise sales. </li><li>Maintain budgeted revenue and expense objectives. </li><li>Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director. </li><li>Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies</li><li>Benchmark other retailers to determine “best practice” standards.  </li><li>Organize and stage fashion shows and other events to sell merchandise. </li><li>Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested. </li><li>Complete daily, weekly, monthly, semi-annually and annual tasks. </li><li>Develop monthly and annual objectives for the department in collaboration with Dealer </li><li>Principal, General Manager or MotorClothes/Merchandise Director. </li><li>Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues. </li></ul>3) Customer Service <ul><li>Provide excellent customer service to all of the dealership’s customers whether internal  or external. </li><li>Greet customers immediately, in a courteous and friendly manner. </li><li>Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. </li><li>Handle telephone transactions quickly, and courteously. </li><li>Point out any sales, specials, or new merchandise to customers. </li><li>Assist customers with their selection of merchandise and offer additional product that compliments the purchase. </li><li>Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate. </li><li>Notify customers when special orders or back-ordered items are received. </li><li>Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager. </li><li>Follow the Ticket to Ride process for customers purchasing bikes. </li><li>Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans. </li><li>Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director. </li><li>Stay up to date on all required HDU courses.</li><li>Selling the fun and excitement of Harley-Davidson to customers. </li></ul>4) Promotions <ul><li>Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis. </li><li>Coordinate promotions with other departments to maximize return on promotions spending. </li></ul>5) Other Duties <ul><li>As assigned.</li></ul>Supervisory Responsibilities<ul><li>Establish departmental work schedule, balancing the workloads of all employees. </li><li>Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level. </li><li>Ensure all policies and procedures for MotorClothes/Merchandise department are followed. </li><li>Manage employee performance (evaluate and council). </li><li>Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director. </li><li>Maintain records of all disciplinary action. </li><li>Maintain records of all employee performance reviews. </li><li>Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.</li></ul>Commitments <ul><li>Treat all employees and customers fairly, courteously, and with dignity. </li><li>Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise </li><li>Director, General Manager and Dealer Principal. </li><li>Be prompt and available for flexible scheduling. </li><li>Be honest and fair in all business dealings. </li><li>Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis. </li><li>Demonstrate professionalism with customers, employees, and in providing customer service. </li><li>Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise. </li><li>Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director. </li><li>Work well with others.</li></ul>Qualifications & Job Requirements<ul><li>Strong leadership skills.</li><li>Strong sales and sales management skills.</li><li>Experience with retail sales and inventory management.</li><li>Previous experience in developing and coaching a high performance sales team.</li><li>Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.</li><li>Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.</li></ul>Physical Demands<ul><li>Requires the use of both hands. </li><li>Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.</li><li>Requires standing and/or walking for extended periods of time.</li></ul>Working Conditions<ul><li>Normally indoors, however, some outdoor work is required during open houses or other events.</li><li>The noise level in the work environment can be loud.</li><li>Occasionally exposed to exhaust fumes or other airborne particles.</li></ul>

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Promotions Jobs in Palm Springs, FL

MotorClothes/Merchandise Manager - Palm Beach Harley-Davidson Palm Beach Harley-Davidson

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