What We're Looking For 1-3 years in Customer Success, Account Management, or a similar client-facing role, ideally with B2B multi-site or enterprise accounts Experience managing a portfolio of accounts, ideally with renewal or retention targets Commercial instinct - you understand how your accounts make money and what they value Analytical comfort - you use data to spot a problem, tell the story, and drive the next step Excellent written and verbal communication; polished with clients and comfortable with the harder conversations - a past-due invoice, a service failure, or an unhappy property manager Strong organization and follow-through across many accounts at once AI fluency - you already use AI tools in your day-to-day work and actively look for new places to apply them. No coding required, only curiosity and a willingness to experiment A strong sense of ownership and urgency - you're accountable for outcomes, not activities Comfort operating in a fast-moving, semi-chaotic startup environment Proptech, multifamily, or residential real estate experience is a strong plus Experience with Salesforce or a similar CRM preferred Why Now?