Skill in: Establishing and maintaining effective working relationships with officials, department directors, City employees, government officials, and the public; understanding and interpreting complex laws, rules, policies, and procedures; maintaining record management systems; organizing and coordinating a variety of administrative projects and activities; researching, analyzing, and recommending solutions to issues involving practices and procedures; researching, analyzing, and referring questions involving citizens to appropriate department or agency for resolution; operating a variety of office equipment including computers, transcription machines, copiers, telephone, FAX machines and calculators; using computer system applications; Microsoft Office Suite. Knowledge of: General office management principles and practices; ordinances, policies and procedures; various software programs and computer skills; use of the Internet for information and research; basic research, analysis, and problem-solving techniques and practices; Missouri Uniform Law Enforcement System; Microsoft Office Suite.