The Managed Services Architect is a consultative growth role focused on helping customers move beyond reactive service, software licensing, monitoring-only relationships, and blocks of support hours toward ongoing services built around system health, remote diagnostics, preventive maintenance, AI-enabled operations, recurring reporting, lifecycle planning, and measurable business outcomes. * Approximately two to five years of relevant experience in managed services, physical security, remote services, SaaS/cloud services, IoT, technical sales, customer success, or solution consulting.