Interpersonal skills, including the ability to create a positive impression, deal effectively with conflict resolution, work effectively on a team (collaborating and negotiating through shared duties with positive outcomes), and to deal courteously with all levels of management, staff, hospital personnel, vendors, and the general public through telephone, written and in person communications is essential. Ability to utilize database and software programs to perform word processing, mail merge, data entry and QA of donor family contact information, and utilize spreadsheets, databases, and graphics programs on a personal computer to prepare and edit complex documents.