Communication demands: Frequent verbal interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person; regular written preparation of emails, documentation, reports, policies, and system entries requiring clarity and accuracy; ability to explain complex HR, legal, and compliance concepts to varied audiences; active listening to gather information and assess concerns; tact, diplomacy, and professionalism when addressing sensitive topics and escalations; ongoing requirement to accurately document client communications and outcomes in designated systems. • Physical, mental, and communication demands: • Physical demands: Primarily sedentary work involving extended periods of sitting at a desk or computer; frequent use of hands and fingers for keyboard and office equipment; occasional movement within the office and to client sites, airports, hotels, or conference venues; visual acuity to review payroll data and documentation; minimal lifting and carrying (files or light materials).