Member Services Representative Metropolitan Jewish Health SystemMember Services RepresentativeNew York, NY$41,000–$45,000 / yearResponsibilities: Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients and members needs.
Member Services Representative - Bilingual Russian preferred Metropolitan Jewish Health SystemMember Services Representative - Bilingual Russian preferredNew York, NY$41,000–$45,000 / yearResponsibilities: Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients and members needs.
Bilingual Field Enrollment Advocate - Spanish Or Mandarin/Cantonese HealthfirstBilingual Field Enrollment Advocate - Spanish Or Mandarin/CantoneseBronx, NY$48,600–$65,960 / yearThe Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Managed Long-Term Care Plan(LTC), Dual eligible Medicare Plan and Nursing Home members and prospects with obtaining and retaining of financial entitlements for which they are eligible. Retention (Assist with Renewal of Members Medicaid eligibility): Responsible for contacting and assisting current senior Health Partners and Complete Care members who are due to recertify their healthcare coverage for Medicaid.
Entitlement Advocate- Bilingual Spanish or Cantonese/Mandarin HealthfirstEntitlement Advocate- Bilingual Spanish or Cantonese/MandarinBronx, NY$48,600–$65,960 / yearThe Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Managed Long-Term Care Plan(LTC), Dual eligible Medicare Plan and Nursing Home members and prospects with obtaining and retaining of financial entitlements for which they are eligible. Retention (Assist with Renewal of Members Medicaid eligibility): Responsible for contacting and assisting current senior Health Partners and Complete Care members who are due to recertify their healthcare coverage for Medicaid.
Field Entitlement Enrollment Advocate - Bilingual Spanish or Man/Can HealthfirstField Entitlement Enrollment Advocate - Bilingual Spanish or Man/CanBronx, NY$48,600–$65,960 / yearThe Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Managed Long-Term Care Plan(LTC), Dual eligible Medicare Plan and Nursing Home members and prospects with obtaining and retaining of financial entitlements for which they are eligible. Maintain contact between participant/primary support, business office, social worker, marketing specialists and enrollment specialists to keep parties updated regarding progress of MA and other entitlement applications.
Fleet Operations Manager Housing WorksFleet Operations ManagerLong Island City, New YorkDevelop and maintain systems for warehouse space utilization, including intake, storage, and outbound staging areas, to ensure efficient workflow, maximize capacity, and support timely movement of donations and inventory. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Representative Call Center Telecom St. Joseph HealthRepresentative Call Center TelecomWoodland Park, NJThe combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care". St. Joseph's University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.
Call Center Representative Butler America Aerospace, LLC.Call Center RepresentativeClifton, NJ$19–$21 / hourCall Center RepresentativeLocation:Clifton, NJ (07014)Job ID: #72434Pay Range: $19-21Description:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Job Specific Requirements- Must be familiar with Microsoft 365- Experience with SalesForce CRM a plus. * Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.
Call Center Representative CareerscapeCall Center RepresentativeNew York city, NY$55,000–$80,000 / yearFull timeThe best fit for this role is someone who thrives in a fast-paced, metric-driven environment, takes pride in first-call resolution, and is comfortable working independently from a home office while staying closely connected to a supportive team. In this role, you will be the first point of contact for customers, handling inbound calls, resolving issues, and delivering the kind of service experience that keeps people coming back.
Retail Support Specialist DSI SystemsRetail Support SpecialistStaten Island, NYIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Engagement Coordinator II Medica Health Plans IncEngagement Coordinator IINY$41,300–$61,950 / yearIdeal candidates promote a high level of customer service to both external and internal customers and is highly effective at phone work and retaining program knowledge across Medica's continuum of Care Management programs. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the positions scope and responsibility, internal pay equity and external market salary data.
Eligibility Service Coordinator (Bilingual Required) SavistaEligibility Service Coordinator (Bilingual Required)Hackensack, New JerseyKeywords: Customer Service, Data Entry, Clerical, Office Admin, Administrative, Receptionist, Front Desk, Representative, Scheduling, Scheduler, Office Assistant, Assistant, Call Center, Healthcare, Entry Level, Services, No Weekends, On the Job Training, Intake Coordinator, Support Specialist, Patient Support, Medical. In this role, you’ll coordinate patient scheduling, manage documentation, and facilitate communication between patients and Savista’s Eligibility Specialist who will assist the patient with obtaining financial assistance through programs like Medicaid, Medicare, disability, and hospital charity care programs.
Call Center Representative Planet HondaCall Center RepresentativeUnion, New JerseyJob Description: As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.
Deputy Chief Operating Officer - Health Plan Metroplus Health Plan IncDeputy Chief Operating Officer - Health PlanNew York, NY$300,000–$325,000 / yearDemonstrated knowledge and experience overseeing a diverse array of managed care product lines of business, managed care claims processing and call center operations, Experience and knowledge in the use of Project Management tools to improve and expand the offerings and services provided by MetroPlusHealth, Experience and knowledge related to customer experience and service, Comprehensive understanding of the principles and practices of managing information systems and services, and a thorough understanding of how operating areas and information services work together to improve current and future results. The Deputy Chief Operating Officer (DCOO) is a member of MetroPlusHealth's Senior Management team and is vital in providing assistance with the oversight, management, and supervision of Operations, in a matrix organizational structure including: Provider Network Operations, Call Center, Credentialing, Facilities, Enrollment & Membership, Vendor Management, Customer Success, and Claims.
Contact Center Representative Affinity Federal Credit Union, LLC (Inactive)Contact Center RepresentativeBasking Ridge, NJRemote$48,000–$50,000 / yearI understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs based sales opportunities, and develop long term financial relationships with our members.
NewPatient Service Representative Metro Vein CentersPatient Service RepresentativeWayne, New Jerseypointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]"> About the Role. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
NewProject Manager VNS HealthProject ManagerNew York, NY$52.10–$69.39 / hourIdentifies process gaps that lead to member dissatisfaction and collaborate with partners to implement member-centric solutions, supported by measurement frameworks that monitor the success of improvements through the lens of member experience. Quality Care Management Only: Provide project management support for managed care initiatives (MCI) and medical expense management initiatives by tracking progress, managing timelines, and ensuring cross-functional alignment with clinical and financial teams.
NewProject Manager - Clinical Performance VNS HealthProject Manager - Clinical PerformanceNew York, NY$98,200–$130,800 / yearWork Experience: Minimum of three years project management experience required Strong knowledge of logical business process, i.e., developing and implementing operational processes required Effective oral and written communication and interpersonal skills required Ability to understand industry specific content and requirements required Demonstrated ability to lead both small and large teams effectively and be comfortable presenting and communicating to people across the organizational structure required Proficient in personal computer, preferably Microsoft Windows Word, PowerPoint, Excel and Access required For CCSS Only: Minimum of three years project management experience, preferably in a contact center or customer service environment required Strong understanding of contact center operations, technologies (IVR, ACD, CRM, WFM), and metrics required Experience with cloud-based contact center platforms (e.g. • Identifies process gaps that lead to member dissatisfaction and collaborate with partners to implement member-centric solutions, supported by measurement frameworks that monitor the success of improvements through the lens of member experience.
Pacific College Job Announcement – Director of Admissions, Nursing – New York Campus Pacific College of Health and SciencePacific College Job Announcement – Director of Admissions, Nursing – New York CampusNew York, NY$90,000–$100,000 / yearRepresent the college at CUNY transfer fairs, advisement events, and info sessions; serve as the primary point of contact for CUNY advising staff on transfer requirements and application processes Cultivate relationships with healthcare partners (hospitals, health systems, clinical sites) to identify pipeline opportunities such as employee tuition benefits programs, CNA/LPN pathways, etc. External Recruitment/Partnership Development Develop and manage articulation and transfer partnerships with CUNY community colleges to create clear, well-communicated pathways for associate-degree and pre-nursing students into the BSN program.
Director of Nursing Young Adult Institute, Inc.Director of NursingNew York, NYMonitors to ensure that the administrative team is participating in management team meetings and grand rounds and regularly conducting morning huddles to support the delivery of quality care, as evidenced by adequate services and staff coverage; participates in meetings, as needed. Supports the organization with all Patient Center Medical Home (PCMH) measures; works with Information Technology Department to gather all reports, documents and data needed to fulfill grant requirements and ensures that all workflows and policies are followed.