In collaboration with product management and process owners, map the current-state processes and capabilities supported by the systems in your scope, tying each capability to its supporting systems, owners, and systems of record, and identify and resolve where those systems create friction, manual handoffs, or duplicated work, including handoffs an AI agent could remove entirely. In collaboration with each domain''s technical lead, or the vendor where that is the better source, run quarterly health checks on Salesforce, NetSuite, Zuora, Zendesk, and Workato, measuring customization footprint against each platform''s published ceilings for API and governor limits, automation, storage, transaction and ticket volumes, AI consumption, and licenses.