Coordinates with server, storage, network, facilities, cybersecurity, and application teams on infrastructure changes; supports equipment lifecycle planning, capacity reviews, technology refreshes, and vendor activities; assists with backup configuration for new or changed systems; and participates in maintenance windows, recovery exercises, and audits. Troubleshoots equipment connectivity, cabling, hardware access, and backup status issues; provides remote-hands support for infrastructure, cloud, networking, storage, security, and application teams as well as campus stakeholders; and communicates ticket status, findings, risks, and required actions to customers and technical partners.