Education:- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) requiredExperience:- 1+ years Experience as a customer service call-center operator or similar capacity required- 2+ years Experience as a Dispatcher in Security, law enforcement or 9-1-1 operator preferredKnowledge, Skills and Abilities - Ability to read and write in order to review and complete required forms and perform various record keeping activities- Excellent interpersonal, written, and verbal communication skills are essential for effectively engaging with the public, hospital staff across various departments, and external agencies, sometimes under high-pressure sensitive situations.- Basic computer skills to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Hospital software applications, EPIC, Computer Assisted Dispatch (CAD), Surveillance Systems, Incident Reporting, etc.) - Analytical and multi-tasking skills necessary in order to prioritize life safety issues and assign appropriate resources in an emergency and under stressful conditions.