This position has a wide range of duties, including investigating reports of abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, gathering information about family dynamics/functionality, developing plans to ensure child safety while assisting parents in addressing their diminished protective factors, placing children out of the home with a relative or licensed foster home when necessary, provide ongoing and/or in-home services to families, coordinating referrals to other service providers and agencies, writing and submitting reports to Court, working closely with Tribal/Community Partners, frequent face-to-face and telephonic contact with parents and caregivers of children in custody, with travel as required dependent on the client location, and making referrals to other service providers and agencies. Please rate your level of proficiency in Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.