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Performs multiple tasks simultaneously; examples of these tasks may include, but are not limited to: • Answers emergency and non-emergency calls on a multi-line telephone system, quickly evaluating the response and priority needed utilizing the computer aided dispatch system (CAD) while dispatching the appropriate agency on a multi-channel radio console. Before the end of the first 12 months of employment: • Must obtain and maintain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) by successfully completing the Public Safety Dispatch Academy (PSDA) at the Department of Criminal Justice Training Center (DOCJT) in Richmond Kentucky, consisting of four (4) weeks.

City of Henderson, KentuckyJob Title: Communications OfficerLocation: Henderson, KY 42420Job Type: Full-TimeJob Number: 26-00001Department: Emergency Communications DepartmentDivision: 911 Emergency CommunicationsOpening Date: January 15, 2026Job Description:The purpose of this classification is to communicate effectively while both receiving and disseminating information and instruction to, from, and between multiple agencies and the public by different means of radio, phone, and 9-1-1 technology for both emergency and non-emergency assistance.Essential Functions:The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.• Performs multiple tasks simultaneously; examples of these tasks may include, but are not limited to:
• Answers emergency and non-emergency calls on a multi-line telephone system, quickly evaluating the response and priority needed utilizing the computer aided dispatch system (CAD) while dispatching the appropriate agency on a multi-channel radio console.
• Monitors a multi-channel radio console to maintain the status of all emergency personnel, logging radio traffic, and performing other requests as needed or requested by the emergency personnel.
• Provides pre-arrival instruction and emergency medical dispatch.
• Ensures proper location and validation of addressing within database, or transfers to appropriate agencies for out of jurisdiction emergency.
• Communicates effectively over all phones and radio channels.
• Makes notifications for various resources as requested during business hours and after hours utilizing on-call information.
• Notifies appropriate personnel for specific events according to policy/procedure.
• Maintains the ability to stay calm in a stressful working environment, which may include calming hysterical callers while working with multiple emergency situations at one time.
• Utilizes the language line as needed for language barriers with non-English speaking callers to determine the nature and type of problem.
• Enters/retrieves data into/from LINK/NCIC; modifies, locates, maintains, saves, and/or clears files and records within database.
• Performs NCIC criminal history checks as needed/requested from other agencies we serve; utilizes NCIC for inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons.
• Utilizes several computer-based programs as resources to assist emergency personnel.
• Maintains assorted logs as required.
• Performs ongoing administrative support for the Communications Center such as replenishing various forms, replenishing computer paper, replacing ink cartridges and paper, and shredding confidential material.
• Performs open records requests, as needed, or assigned.
• Maintains a clean work area with duties that include sweeping, wiping down console, and disposing of any unnecessary papers and other housekeeping items as assigned.
• Attends training as offered by the department or as required by law to maintain applicable certifications.
• Remains informed of departmental operations to promote improved job performance.
• Upon two years of service, the Communications Officer will assist with training new Communications Officers.
• Cooperates and maintains confidentiality with federal, state, and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on-going investigations within the jurisdiction. This may include being subject to court subpoena for 9-1-1 call or CAD verification.
• Maintains regular and predictable in-person attendance during regular operation hours of the City of Henderson Emergency Communications Center is required.
• Must undergo and successfully complete drug test and alcohol screening prior to employment and undergo and successfully complete future drug test and/or alcohol screening pursuant to the City's Drug and Alcohol policy.Additional Functions:Communication Officers are expected to maintain a positive attitude and teamwork effort in the Communications Center. Communication Officers shall exhibit strong customer service skills not only with the public, but with our internal customers as well (i.e., other City employees and other agencies we serve). As a City of Henderson emergency service employee, Communication Officers are held to a high standard of conduct both on and off the job. Communication Officers must be willing to work additional overtime as needed for emergency call-in or minimum staffing.Minimum Qualifications:High school diploma or GED required; experience in telecommunications preferred. Must be able to type 30 w.p.m. at time of application.Pre-Employment Requirements:Before the end of the first 12 months of employment:• Must obtain and maintain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) by successfully completing the Public Safety Dispatch Academy (PSDA) at the Department of Criminal Justice Training Center (DOCJT) in Richmond Kentucky, consisting of four (4) weeks. Thereafter, this certification must be maintained annually with a minimum of eight (8) hours of training that may require travel.
• Must obtain and maintain CPR Certification and Emergency Medical Dispatch (EMD) certification.
• Must obtain and maintain LINK/NCIC certification immediately upon employment.
• Other certifications consist of: NIMS 100, NIMS 200, NIMS 700.
• Must complete the Henderson Emergency Communications Center departmental program which will begin upon employment. This training is designed to include all basic knowledge to become a successful Communications Officer. This training is expected to be completed within fifteen (15) weeks. However, an acceptable score, demonstrating competence in all categories of daily observation review must be obtained before being released from training. The Communications Training Officer will work closely with the new Communications Officer and will recommend remedial training, if necessary.
• Must be able to pass a background investigation and shall not have been convicted of a felony or other crimes pursuant to KRS 15.540.Performance Aptitudes:Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations.Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.ADA Compliance:Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a computer workstation.Sensory Requirements: Tasks require the ability to perceive and discriminate sounds and visual cues or signals. Tasks require the ability to communicate effectively orally and in an organized format.Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.Job Description Disclaimer:This job description does not constitute a contract of employment. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (the City of Henderson) at the discretion of the employer, or as the needs of the employer and/or requirements of the job change. The City of Henderson explicitly reserves the right to modify any of the provisions of this job description at any time and without notice. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential functions does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Benefits:Benefits include but are not limited to:<ul><li>Health Insurance</li><li>Group Life Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Cancer Insurance</li><li>Disability Insurance</li><li>Accident Insurance</li><li>Critical Illness Insurance</li><li>Retirement</li><li>Paid time off includes, but is not limited to:
• Vacation
• Sick time
• Personal time (full time employees only)
• Holidays (for eligible employees)</li></ul>Benefits are subject to changeEmployer Information:City of Henderson, Kentucky
Address: 222 First St.
Henderson, Kentucky 42420
Phone: 270-831-4903
Website: <a href="https://hendersonky.gov/" rel="nofollow">https://hendersonky.gov/</a>

City of Henderson Kentucky

Communications Officer

Administrative Skills

Background Investigation

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)

CPR Certification

Communication Skills

Computer Workstations

Criminal Justice

Customer Support/Service

Data Entry

Develop Methodologies

Driver's License

Emergency Services

English Language

Federal Laws and Regulations

Health Insurance

Housekeeping/Cleaning

Illustrating Ability

Insurance

Law Enforcement

Leadership

Legal

Machine Tool

Material Moving

Mathematics

Multitasking

Operational Improvement

Organizational Skills

Performance Management

Presentation/Verbal Skills

Problem Solving Skills

Public Safety

State Laws and Regulations

Systems Analysis

Team Player

Telephone Skills

Willing to Travel

The Director of Housing and Residence Life at the University of Southern Indiana serves as the chief housing officer managing a comprehensive campus housing and residential life operation and collaborating with campus service organizations to provide more than 2600 residents business operations, administrative services, housekeeping, maintenance, and more. Partner with Public Safety and others to create and maintain a safe and secure housing environment through the implementation of various safety awareness programs, the distribution of pertinent materials, the maintenance of equipment and hardware which contribute to the security of the living units and using other methods as appropriate.

YEAR

Director of Housing and Residence Life<ul><li>494163</li><li>Evansville, Indiana, United States</li><li>Professional / Salaried Staff</li></ul>Add to favorites View favoritesTitle: Director of Housing and Residence LifeDivision: Student AffairsDepartment: Housing & Residence Life OperationsFLSA Status: ExemptSalary Range: $85,000 - $95,000 Annual Salary Depending on ExperienceEEO Job Group: 1.1 C1Position SummaryThe University of Southern Indiana is seeking a dedicated student-centered leader to guide our campus housing operations and enrich the student housing and residential life experience. The Director of Housing and Residence Life at the University of Southern Indiana serves as the chief housing officer managing a comprehensive campus housing and residential life operation and collaborating with campus service organizations to provide more than 2600 residents business operations, administrative services, housekeeping, maintenance, and more. The Director oversees more than 100 full-time, part-time and student employees, an annual operational auxiliary budget of $11 million, 43 apartment buildings and four residence halls. This position works closely with students, Resident Assistants (RAs), campus partners, and university leadership to ensure that residential communities foster personal growth, safe and healthy spaces, opportunities for engagement, and success.Duties/ResponsibilitiesLeadership and Staff Development:Provide strong leadership, team development, and inspire a shared vision for the future of Housing and Residence Life (HRL).Establish and implement effective operational and strategic planning processes to support the realization of shared goals and vision for HRL.Maintain strength of residential life.Employ, train, supervise, lead, and evaluate an effective team of professional, support, and student staff to achieve goals and responsibilities of the department.Create, develop, and improve staff professional development opportunitiesPromote professional development and/or training to enhance problem solving, leadership, and communication skills.Organize and attend on-going professional development and in-service training for all residence life staff members.Review/oversee the process of the selection and training of all resident assistants.Serve in the highest level of HRL on-call responsibility duties (as back up to Area Coordinators and Leadership Team).Serve as a representative on divisional and university committees as assigned by the Vice President for Student Affairs.Ensure ongoing effective marketing, recruitment, and retention initiatives for the department, including, but not limited to, in person presentations at various professional organizations.Operations and Management:Direct/supervise the housing application, room selection, and occupancy processes.Address students concerns related to room changes, special accommodations, and their housing appeals experience.Oversee the effective financial management of the housing and residence life operation, including monitoring the housing and residence life budget and recommending capital purchases.Work with staff, develop and refine promotional material, website, and social media efforts.Data Management:Assess program outcomes and goal achievement by providing opportunities for student evaluation of the housing and residential life system and implement appropriate recommendations.Supervise the development, implementation and evaluation of the residential curriculum.Providing assessment for residence life and housing policies, processes, and initiatives.Reviewing housing trends and making recommendations to retain students in campus housing.Prepare retention reports for senior leadership and stakeholders.Maintain and revise policies that impact retention (e.g., housing agreement processes, grievance procedures, etc.).Ensure compliance with fair housing laws and organizational standards.Student Advocacy and Engagement:Actively seek student feedback to improve housing policies, programs and living conditions.Serve as a primary resource for students regarding housing concerns, roommate conflicts, and residence life experiences from external partners.Be visible and accessible to students and family/guardian members through office hours, apartments and residence hall visits, and campus events.Community Building and Relationships:Sets the tone for the implementation of a residential environment that is positive and engaging and challenges students' growth.Foster a sense of community in apartments and residence halls through student-centered activities.Support and mentor staff to enhance the residential experience.Develop and sustain strong and effective collaborative partnerships and relationships with key constituencies across campus.Establish and sustain relationships with HRL staff across the state and region. Maintain knowledge of standards and operating procedures for Housing and Residential Life.Foster an environment for students to participate in an array of opportunities such as leadership learning, social and educational programming, and community responsibility.Policy Enforcement, Conflict Resolution and Crisis Management:Create and maintain HRL programming policies and procedures to enhance student satisfaction, promote academic success, and contribute to student retention.Provide leadership in resolving student housing disputes, roommate conflicts, and community concerns.Respond to and manage emergencies as needed.Partner with Public Safety and others to create and maintain a safe and secure housing environment through the implementation of various safety awareness programs, the distribution of pertinent materials, the maintenance of equipment and hardware which contribute to the security of the living units and using other methods as appropriate.Serve as a hearing officer for housing conduct cases as needed.Serve as core member of the university Campus Action Response and Engagement (CARE) Team.Serve as core member of the University's Behavioral Intervention Team (BIT).Other duties as assigned.Required Knowledge and SkillsMaster's degree in student personnel, educational administration, business administration, or other related areas.Seven (7) years of progressive experience in housing and residence life with a minimum of three (3) years at the associate director level or above-required.Experience must demonstrate strong leadership and operational skills with strong service orientation and refined problem resolution expertise.Skilled in policy and process development and implementation.Experience should include budget development and management. Skills should include analytical and numeric aptitude appropriate to effective management of large, complex budget.Possess strong familiarity with legal issues (including but not limited to Title IX, Clery Act, VAWA, and other compliance related requirements) impacting higher education.Communicate effectively, both orally and in writing, and project a positive image of Housing and Residence Life.Requires interpersonal skills appropriate to develop and maintain strong relationships with students, parents/guardians and all staff levels, both within the department and throughout the university.Embrace the community and relate effectively to all student and staff populations.Commitment to student leadership development and willingness and ability to interact effectively with students.Ability to work effectively with parents as partners in problem solving student issues.Effective public speaking and marketing skills to assist in growing the student population and to fulfill community outreach role.Highly effective organizational, prioritization, and time management skills.Refined judgment and discretion with ability to maintain confidentiality.High level of integrity.Experience and competence with personal computers, databases, word processing and spreadsheet programs.Experience with and knowledge of assessment as a method to improve efforts of department.Preferred Knowledge and SkillsKnowledge of Maxient, StarRez, and Banner.Knowledge of Title IX rules and regulations to obtain Deputy Title IX Coordinator certification (e.g., all relevant training will be provided to the new employee if not obtained by start of employment)Functional RequirementsObserving and physically accessing campus housing (residence halls and apartments including those under construction or renovation) as required for staff oversight, job evaluation, training/orientation events, and for meetings with managers, committees, and vendors.Frequent physical movement during some events to oversee activities, to make presentations, and to interact with attendees.Extended sedentary periods alternate with extended highly active periods to complete responsibilities of position.Effective problem solving and a sustained high level of accuracy while meeting deadlines and achieving critical outcomes, even under demanding conditions such as multiple priorities and short-notice deadlines.Consistent professional demeanor at all times, even in difficult, negative or frustrating situations such as when handling complaints from students, parents/guardians, staff, faculty, and/or members of the community.The application of effective diplomatic and interpersonal communication skills when mediating conflicts between competing interests, some of whom may at times express strong emotions such as anger.The use of computers and computer systems (hardware and software) to retrieve information and to create documents, reports, and presentations.Requires ability to deal calmly and effectively with high stress situations and to function effectively under stress of deadlines and critical outcomes.Access, inspect, and observe areas in USI campus housing (residence halls, apartments, etc.), including but not limited to, areas under construction and/or rehabilitation.Compose and present presentations, move around campus for meetings and/or other gatherings. Obtain information from written documents and use computers to obtain information and/or create documents.Regular Work Hours/Travel RequirementsStandard work hours are Monday through Friday 8:00am to 4:30pm.Irregular hours, evenings, and weekends are required during peak housing periods.Occasional travel is required.On-call duty is required.About USIThe University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:<ul><li>Affordable medical, dental, vision, life and short term and long-term disability insurance plans.</li><li>Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.</li><li>Full tuition fee waiver for employees/75% for spouses and dependent children.</li><li>Vacation and sick time</li><li>Holiday pay</li><li>Free access to Recreation, Fitness & Wellness Center.</li><li>Access to on-campus University Health Center and Dental Hygiene Clinic.</li></ul>For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.Application ProcessClick "Apply Now!" near the top right of this page to complete an application and upload application materials to the attention of the Search Committee Chair. Application materials should include:Cover Letter, ResumeSearch Committee Chair:If you have questions about the open position, please contact Jenny Garrison, search committee chair, at jlgarrison@USI.EDU.Best Consideration Date:For best consideration, please submit materials by April 10,2026.Pre-Employment ScreeningA background check will be required for employment in this position.Authorization to Work in the United StatesUSI typically will not sponsor an employment-related visa for this position.Interview AccommodationsPersons with disabilities requiring accommodations in the application and interview process please contact the Associate Director of Human Resources, Constance Hermann, at cjhermann1@usi.edu or (812) 461-5363. Contacting the Associate Director of Human Resources is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.EEO StatementUSI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities

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Communications Officer City of Henderson Kentucky

Director of Housing and Residence Life University of Southern Indiana

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