p/>Application instructions for internal and external candidates can be found at https://www.wlu.edu/employment-opportunities/jobs-at-w-l. Non-Exempt, Full Time, Benefit Eligible
p>Application instructions for internal and external candidates can be found at: http://www.wlu.edu/employment-opportunities. ul>Serves as primary point of contact for reporting all 9-1-1 emergencies in Fairfax County; Represents the County and Department in a professional manner and with a high level of customer service; Provides information or directions to callers, police, fire & rescue/EMS, and other public safety agencies, adhering to DPSC, Police, Fire & Rescue department policies and procedures governing the dissemination of information; Operates a sophisticated workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch (CAD), and other repositories of critical information, etc. to answer, triage and process incoming emergency and non-emergency calls for service from the general public or other public safety agencies for the protection of life and property; During a life-threatening emergency, establishes communications with the caller, provide safety/life-saving instructions, and maintains control of the conversation until units arrive on the scene; Interacts with callers who may be injured, distressed, distraught and/or emotional, and also public safety field personnel on the telephone and radio to accurately communicate information and instructions in all situations; Gathers, classifies, and supplements pertinent information obtained from the caller and enters it into the CAD system, consistent with appropriate protocols; Establishes communications with hearing impaired callers through the TTY application of the telephone system; Facilitates language interpretation between non-English speaking callers and interpreters to provide assistance needed; Provides all services in a "manual mode" (i.e., non-computerized environment) when primary CAD system is not available; During computer down time, operates the back-up telephone system (BUTS) and TTY device, uses the street directory, telephone lists, and complaint cards, etc. to generate the appropriate public safety response; Performs job duties at the alternate 9-1-1 center if activated or during tests/drills. - By the end of the probationary period, thorough knowledge of the policies, procedures,
- process, laws, ordinances, and regulations affecting public safety call-taking, and the ability to apply them appropriately;
- By the end of the probationary period, skill in operating all equipment, systems, and consoles to receive, record, and monitor data about emergency/non-emergency calls;
- Ability to listen and obtain essential information by telephone;
- Ability to listen and respond effectively to abusive and excited callers without deterioration of quality of service;
- Ability to quickly assess the scope and magnitude of an emergency;
- Ability to demonstrate understanding, compassion, and empathy;
- Ability to act quickly and decisively;
- Ability to work calmly and effectively under stress;
- Ability to exercise tact and sound judgment;
- Ability to speak clearly and concisely in English;
- Ability to maintain control and manage calls while conveying confidence;
- Ability to exercise tact, judgment, confidence, and authority;
- Ability to establish and maintain good working relationships with co-workers and others.
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.