Leading customer care, credit services, selling, collections, and strategic BPO partnerships, this executive will build high-performing teams, modernize capabilities, and create experiences that deepen loyalty, drive operational excellence, and advance Macy's bold new chapter strategy. Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.