The work requires the following physical abilities to perform the essential job functions: balancing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, lifting a minimum of 35 pounds, mental acuity, pulling, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. Supervises overall functions of the Customer Care Division and designs strategies to ensure day to day services have been controlled and that all the customers' needs have been addressed; Supervises subordinate administrative and clerical staff.