Empower AI is seeking a QA / Test Engineer (ITSM Platform) to ensure the quality, security, and acceptance of applications, workflows, and dashboards delivered on the ITSM platform (e.g., ServiceNow), the Microsoft 365 / Power Platform collaboration environment, and the IT Service Portal for a Department of War agency supported by an enterprise IT Customer Support Services program. The test engineer designs and executes functional, regression, integration, accessibility, and security-focused testing, builds test automation where practical, and supports User Acceptance Testing and the formal stakeholder acceptance process that governs every backlog item.