One week you're at HQ building systems and coaching your team; the next you're walking a brand-new game room in New York, Raleigh, DC, or Long Beach, making sure every set piece, buzzer, light, and control station is flawless before a single guest walks in. Own the team skills matrix: define what every QC/Support member must do independently (CCTV setup, fire-system testing, light focusing, lobby lighting, control station, POS testing), track who can do what, and assign learning on every job.