Efficiently manage patient inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs ·Analyze Explanation of Benefits (EOB) documents to understand and resolve patient billing issues ·Provide clear explanations and next steps to patients regarding their patient balance, insurance claims and or coverage ·Utilize critical thinking and problem-solving skills to address and resolve patient inquiries quickly ·Communicate effectively with other departments to facilitate quick resolution of patient needs ·Execute the completion of special projects related to department functions ·Monitors patient accounts aging of assigned practices ·Make outbound calls to patients / guarantors regarding outstanding balances and offer payment options ·Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting and AR follow up ·Communicate effectively, courteously, and professionally with patients, parents/legal guardians of their financial obligations ·Documents Financial arrangements in patent accounts ·Answer/respond to correspondence related to patient accounts ·Proficiently uses conflict resolution and problem-solving techniques in managing patient conflicts ·Send out monthly billing statements to collect overdue balances ·Manages and monitors collection efforts with 3rd party vendors ·Review account ledgers quickly and efficiently, making sure appropriate payments and adjustments were made ·Collaborates with the team on operating policies, AR collectability, refunds, and bad debts ·Responsible for working patient A/R collection opportunities on unpaid statements through provided work queues and or reports ·Based on departmental processes, responsible for escalating problem patient accounts to management with a clear explanation of the problem, if multiple statement balances are impacted and possible resolution ·Responsible for reviewing and submitting notifications of overpayments (patient) according to RCM protocols and guidelines ·Obtain insurance, demographic, guarantor information and update patient profile as bill third party payers as appropriate ·Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly ·Maintains required levels of productivity and quality while managing tasks to ensure timeliness of resolution ·Take payments over the phone ·Takes ownership of assignments; and other duties as assigned or requested ·Perform any and all other duties as assigned What You’ll Bring: Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core.