Work side by side with Comptroller Technical Group (CTG) leadership, Commonwealth staff, solution SI, and solution SaaS vendor to establish the overall operational solution model, to identify and recommend future state operational needs, recommend future state roles and responsibilities, and will be responsible for oversight of specific operational deliverables provided by the SI and Product vendors during the project period with transition planning to CMW staff post go-live and warranty period. This position will be accountable to communicate and facilitate with the IT department representatives on their local technology needs, track and manage local department IT needs / issues, facilitate overall department testing of business solution, verify department users have necessary access, manage approvals for department implementations, align with security and risk teams to ensure appropriate and proper access levels are enabled, and be the BEST contact to oversee the local resolution to department operational issues.