Experience in an environment with physical operations and frontline staff - retail, logistics, warehousing, manufacturing, or similarERP, finance, workforce management, or point-of-sale system experiencePayment processing or PCI-scoped system experienceOperational or industrial automation experienceExperience with internally built software alongside commercial platformsAgentic or tool-using AI systems in production - orchestration, guardrails, human-in-the-loop designModel selection and cost/performance tradeoff analysis across providersComputer vision or automated classification applied to physical operationsNonprofit, public sector, or mission-driven experienceExperience mentoring less experienced engineers. We are looking for someone who has shipped it and also killed itDeep systems integration experience: API design, interface contracts, message and event patterns, and the failure modes of eachExperience delivering work that required another department to change how it operatesExperience owning reliability for an operationally critical system, including on-call and incident responseClear written communication, and the ability to explain a technical constraint to a non-technical audience without hand-wavingExperience in an environment where systems are being replaced rather than maintained.