PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

A Day in the Life of the Network Support Technician I: The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities.This position has a potential for a Hybrid work environment. The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.<ul><li>Triage commercial services and equipment for outages and performance issues.</li><li>Isolate and identify cause of faults for customer network related issues.</li><li>Remote restore/reroute competencies.</li><li>Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures.</li><li>Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately.</li><li>Interface directly with Internal and External Enterprise Engineers/Technicians.</li><li>Event Escalation, Reporting, Support of hosted voice services.</li><li>Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff.</li><li>Maintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effort.</li></ul>What You Bring to the Table:<ul><li>3+ years of technical experience in a telecommunications, network, cable, or related industry.</li><li>Strong verbal, written, and interpersonal communication skills.</li><li>Telecom or MSO Network Operations Center experience is a plus.</li><li>Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms.</li><li>Working Knowledge of Microsoft Desktop Applications (Excel, Word, Outlook).</li><li>Ability to assess and troubleshoot complex technical issues with a logical, detail-oriented approach.</li><li>Ability to execute remote system restorations and implement alternate routing strategies during outages or maintenance.</li><li>Hands-on experience in identifying and resolving issues in RF networks.</li><li>Solid understanding of network protocols: Basic Linux Commands, LANs and Wans, OSI model, Subnetting and routing, Cisco iOS software.</li><li>Familiarity with power infrastructure components including generators, UPS systems, batteries, commercial power feeds, and ATS.</li><li>Proficient in utilizing NOC tools for issue identification and escalation.</li><li>Punctual, regular, and consistent attendance</li><li>Availability to work any shift in a 24/7/365 environment</li><li>Work in a strong team environment</li></ul> Education:<ul><li>High School Diploma or equivalent experience or related vendor certification preferred.</li></ul> We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul> *Benefits listed above are for regular full-time position Base Salary: The base salary range for this position is $22.00 - $28.00/hour plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. <ul><li>Network Support Technician I - $22.00 - $23.63/hr</li><li>Network Support Technician II - $23.50 - $26.65/hr</li><li>Network Support Technician II - $26.00 - $28.00/hr</li><li>Network Support Technician I - $22.00 - $23.63/hr</li><li>Network Support Technician II - $23.50 - $26.65/hr</li><li>Network Support Technician II - $26.00 - $28.00/hr</li></ul> Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

WaveDivision Holdings LLC

Network Support Technician I

Broadband

Change Management

Cisco IOS (Internetworking Operating System)

Cisco Network Software

Communication Skills

Customer Escalations

Customer Support/Service

Desktop PC

Detail Oriented

Equipment Maintenance/Repair

Genetics

Hybrid Fibre Coaxial (HFC)

Identify Issues

Interpersonal Skills

Linux Operating System

Local Area Network (LAN)

Microsoft Excel

Microsoft Outlook

Microsoft Product Family

Microsoft Word

Military

Network Cable

Network Operations Center

Network Protocols

Network Routing

Network Support

Network Switching

Open Systems Interconnection (OSI)

Operational Support Systems (OSS)

Policy Development

Power Plant

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Radio Frequency

Subnetting

Surveillance

Team Player

Telecommunications

Telecommunications Industry

VoIP (Voice over IP)

Web Infrastructure

Wi-Fi

Wide Area Network (WAN)

Writing Skills

monster

Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors. Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Broadband Technician I, II or III:<ul><li>Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs</li><li>Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors</li><li>Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.</li><li>Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul> What You Bring to the Table:<ul><li>Requirements/Qualifications:</li><li>Education: High school diploma or equivalent</li><li>Experience: 0 (Entry Level)</li><li>Maintain satisfactory driving record and have a valid driver's license</li><li>Knowledge of Ladder; Hand or Power Tools</li><li>Customer Service</li><li>Communication (verbal, written)</li><li>Basic Computer Skills</li><li>Aptitude to learn to skills</li><li>Problem solving</li><li>Time Management</li><li>Teamwork</li><li>Working alone</li></ul> Physical Requirements:<ul><li>Ability to lift up to 75 lbs</li><li>Standing and walking for extended periods of time</li><li>Working outside in various weather conditions</li><li>Ability to safely climb and work from ladders (or bucket truck buckets) for extended periods of time</li></ul> We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul> *Benefits listed above are for regular full-time position The base pay range in Washington for this position is $20.00-$30.87 per hourplus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations. Broadband Technician I: $20.00-$28.00Broadband Technician II: $21.00-$29.40Broadband Technician III: $22.05-$30.87 Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Broadband Technician I, II or III

Aerial Work Platform

Coaching

Computer Skills

Customer Experience

Customer Satisfaction

Driver's License

Hand Tools

Leadership

Performance Metrics

Record Keeping

Safety/Work Safety

Time Management

Training/Teaching

Up-Selling

The Manager, Strategic Programs - Paid Media is responsible for leading the strategy, execution, and ongoing optimization of all paid media channels, including search, social, display, video, affiliate, direct mail, and emerging performance platforms. Actively support, promote, and advance all aspects ofAstound'sInclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Manager, Strategic Programs - Paid Media is responsible for leading the strategy, execution, and ongoing optimization of all paid media channels, including search, social, display, video, affiliate, direct mail, and emerging performance platforms. This role oversees a multimilliondollar performance media budget and is accountable for driving efficient, scalable customer acquisition across residential and new market segments. This position partners closely with eCommerce, Analytics, Finance, Brand, Creative, and agency teams to deliver measurable growth while continuously improving media efficiency, attribution accuracy, and overall campaign performance. The role provides executivelevel performance reporting and insights to guide strategic decisionmaking. Owns digital paid media strategy across: Paid Search (Brand + Non-Brand), Paid Social, Programmatic Display & Video, Affiliate Marketing, and Retargeting & Performance Partnerships. Aligns direct mail strategy. Manages annual and quarterly media budgets. Forecasts subscriber acquisition, CAC, and ROI performance. Optimizeschannel mix to maximize sales and ARPU growth. Leadsalways-on and promotional media programs (in coordination with campaign managers). Develops testing strategy. Drives aggressive retargeting and high-yield escalation strategies. Devises advanced segmentation strategies for emerging and high-performing audiences. Partner with marketing analytics to improve tracking accuracy and reporting rigor. Own channel-level CAC, ROAS, LTV: CAC, and conversion rate performance. Ensure clean documentation and performance dashboards. Improve attribution across paid media and eCommerce. Expand andoptimizeonline affiliateprogram. Evaluate new performance partnerships. Negotiate terms and performance structures. Actively support, promote, and advance all aspects ofAstound'sInclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. Other duties as assigned. What You Bring to the Table: 5-8+ years managing paid media in telecom, subscription, or high-volume acquisition businesses. 3+ years with testing in paid media or digital marketing. 3-5 years of marketing analytics, performance analytics, or data analysis. Experience working with paid media datasets, forecasting, and performance modelingrequired. 3-5 years of data reporting & visualization (Looker, Tableau, Alteryx, GA4,BigQuery,etc). 3-5 years in digital advertising platforms (Google Ads, Meta, LinkedIn Ads, programmatic platforms, etc.). Prior experience with CRM and DMP platforms, as well as digital advertising tools, is preferred. ExperienceleveragingAI tools to automate or enhance analytical workflows is preferred. Experience managing $10M+ performance budgets preferred. Experience inagencyor telecommunicationsenvironmentsis a plus. Expertiseleading full-funnel marketing efforts and strategy. Proven ability to scale acquisition efficiently. Strong analytical skills, with the ability to interpret data and translate findings into actionable insights. Demonstrated ability to manage multiple projects simultaneously in a fastpaced, deadlinedriven environment. Advancedproficiencyin Excel, including data analysis and reporting. Education: High school diploma or equivalentrequired. Bachelor's degree preferred.Majorin Marketing, Digital Marketing, Communications,orrelated fields. MBA, advanced degree, or digital certification is a plus. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $95,000 - $145,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Radio Jobs in Bellingham, WA

Network Support Technician I WaveDivision Holdings LLC

Broadband Technician I, II or III WaveDivision Holdings LLC

Manager, Strategic Programs - Paid Media WaveDivision Holdings LLC

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