San Diego, CA30+ days ago
Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes; Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products; Provide assistance and expertise with special projects as needed and requested; Will need to creatively develop implementation plans through detailed site and clinical workflow analysis; while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen; Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Bayer's Complaint Department; Maintain product knowledge on new and current device products and or Software platforms; WHO YOU ARE. Associate's degree in a relatable technical/clinical discipline with at least 6 years of relevant experience, or a Bachelor's degree with 4 years of experience, or a Master's degree with 2 years of experience; Radiologic Technologist (RT) Certification and/or CIIP Certification; Broad knowledge of effective Radiology and/or IT department workflow and practice; Excellent verbal and communication skills, proficiency in MS Office suite, and willingness to learn new technologies; Ability to problem solve, manage complexity, and ambiguity; Willingness to travel approximately 70% of the time, including overnight travel; Valid driver's license; Experience with Bayer/Medrad Injector systems and IT experience/radiation dose management software is a plus.